Operations Management
1,078 open positions
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Team Manager↗ Workplace Injury CommissionMelbourne City Centre, VIC, AU $185k–$185k3d Lead and develop a team of Conciliation Officers and Dispute Officers to deliver high-quality, timely, and accessible conciliation services for resolving workers' compensation disputes.
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Operations Manager↗ ResultscxKA, IN 3d Manage customer service teams and client programs to ensure quality service delivery and exceed performance targets.
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Client Service Manager HyperiongrpCharlotte – 121 West Trade Street, US 3d Lead, develop, and oversee the Client Service team to ensure exceptional delivery across the end-to-end client lifecycle, from onboarding to renewal to ongoing service.
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Customer Service Team Lead Informa-Group-PLCAbingdon, England, gb 3d Lead a global customer service team to drive process improvements, increase first-time resolution, and reduce customer effort for millions of content readers.
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Global Workforce Management Leader (Contact Center) Bosch-GroupFort Lauderdale, FL, us 3d Balance customer demand with agent supply to maintain high cost-efficiency and meet international Service Level Agreements (SLAs) for a global contact center.
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Senior Operations & Performance Supervisor WhitecollarsMuscat, Muscat Governorate, om 3d Ensure accountability, operational visibility, and execution across a professional-services firm by tracking priorities, deadlines, and client dependencies.
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Manager, Collections & Recovery BrexSalt Lake City, UT 3d Lead the day-to-day execution and performance of the Collections team to resolve past-due balances, manage credit losses, and preserve customer relationships for unsecured business credit.
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Department Manager-Construction and Building Materials industry! DhpaceKS Kansas City 3d Manage equipment, service, and installation technicians for commercial, industrial, and residential door, docking, and security products.
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Mgr Customer Care ExelonPHILADELPHIA, Pennsylvania $108k–$108k3d Plan, direct, and manage Customer Services operations organization including non-exempt and bargaining unit employees to ensure optimum service quality and operational performance.
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Branch Service Manager RollinsArlington, Texas $70k–$70k3d Lead a field service operation for pest control, ensuring top-notch service delivery and customer satisfaction while training and developing a team of technicians.
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Team Manager – Palayan SutherlandPalayan City, Central Luzon, ph 3d Lead a team of 18-20 associates in an online gaming customer service line of business, driving performance metrics, telephony metrics, utilization, productivity, attendance, and attrition goals.
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TINKLO VALDYMO KOMANDOS VADOVĖ (-AS) Ignitis-GroupVilnius, Vilnius County, lt 3d Leading the Network Management team to oversee the operation and maintenance of the distribution electricity grid.
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CXE(Customer eXperience Escalations) Manager CoupangTaipei 3d Manage a team of 5-10 agents handling escalated customer issues for Coupang's Taiwan operations, including scheduling, performance analysis, and cross-functional coordination to resolve complex cases.
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Staff, Escalations Manager TwilioRemote 3d Lead a global team of Escalation Managers to handle critical customer incidents, drive process improvements, and ensure high-quality support delivery for Twilio's enterprise clients.
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Leiter (w/m/d) eines Hörakustiker Teams FielmannLutherstadt Eisleben, DE $0k–$0k4d Leading a hearing aid studio team, managing daily operations, and providing individual hearing consultations to customers.
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Customer Solutions Manager WattswaterFort Worth, TX 4d Oversee daily operations and drive service excellence for Water Quality/Conditioning and Filtration business by managing a team of Customer Service Representatives.
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Manager, Field Service GenptCharleston, WV, USA 4d Lead a field service team of technicians to ensure effective work performance, customer satisfaction, and adherence to SOPs and KPIs.
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Senior Manager CbaBangalore - Manyata Tech Park Road 4d Lead end-to-end performance of a Customer Service Direct (CSD) operations portfolio, balancing service, people, productivity, and risk outcomes.
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Team Lead - Abstractions JllGurugram, HR, IN 4d Lead a team of analysts and senior analysts to deliver high-quality lease administration abstraction services, ensuring accurate data and timely turnaround for JLL clients.
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Field Engineering Supervisor AristocratTulsa, OK, US 4d Direct Field Engineer teams to deliver technical assistance for sales, development, engineering, and tribal casino customers, managing CII server projects from requirements analysis to deployment.
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20145698 SUPERVISOR (H/M) PORTIS MÉRIDA↗ OtisMérida, EX, ES 4d Supervise and coordinate technical teams and subcontractors for elevator maintenance and service operations in Mérida, Spain.
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Customer Relations Leader TeyaLondon 4d Lead a pod of up to 10 Customer Relations Agents to deliver high-quality, empathetic support for local businesses using a financial platform.
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Manager, Sustenance Engineering CohesitySanta Clara, CA - USA (Office) $186k–$186k4d Lead a team of ~15 Sustenance Engineers to resolve escalated customer cases, drive product improvements, and bridge R&D with Support.
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Team Manager TtiemeaDroitwich spa, UK 4d Lead a team of 10-12 Customer Service Advisors in a contact centre, driving operational support, coaching, and exceptional customer experiences for Vax home cleaning products.
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?Zambia Client Experience Senior Coordinator (Fixed-term)↗ CE, BR 4d Lead day-to-day operations for inbound and outbound contact center teams, drive Customer Experience (CX) strategies, and manage SMS/external communications campaigns to serve smallholder farmers in Zambia.
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Field Services Repair Area Manager↗ Best BuyRemote, US 4d Oversee Best Buy's in-home repair business by leading internal employees and managing relationships with third-party service partner teams.
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IT Cooling Field Service Supervisor - Northern, VA↗ Mitsubishi Electric Power Products IncRemote, US 4d Supervise field service technicians to manage IT cooling operations, resolve incidents, and ensure project requirements are met for assigned customer areas.
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Supervisor Serviços Britagem e Rompedores↗ SandvikBelo Horizonte, MG, BR 4d Lead the Crushing and Breakers business unit, ensuring operational excellence, safety, and sustainable growth for Sandvik's after-sales services in mining and construction.
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Section Manager, Contested Matters DesjardinsLévis, CA 4d Manage a team of professionals and administrative staff handling contested and complex life and health insurance claims nationwide.
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Contact Center Team Manager GhrFort Worth, US 4d Leading a segment or small operations unit for Specialized Servicing and Fulfillment Operations (SSFO) within a contact center, managing inbound calls and chats for complex client situations.
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Team Leader - Engine Management Services Cae2 Locations 4d Lead a team supporting engine management projects and technical services activities within the aviation industry.
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Director Club Operations↗ Caa Club GroupThornhill, ON, CA 4d Provide strategic and operational leadership for QA, Compliance, Business Process Improvement, Workforce Management, membership back-office operations, and the Special Investigations Unit for a 2.6 million member organization.
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Support Engineering Manager -West2 CMS team AgilentRemote 4d Manage Field Service Engineers and Service Techs to ensure successful implementation, installation, repair, calibration, and support of customer hardware, software, and network products.
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Head of FSO↗ EricssonToronto, ON, CA $161k–$161k4d Lead Field Services delivery, people, operational results, and financial performance for a Tier 1 customer in North America within a Managed Services contract.
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Customer Quality and Service Supervisor↗ MerrithewScarborough, ON, CA $75k–$75k4d Leads the day-to-day Customer Service function while providing hands-on support for complex product and customer issues, supervising coordinators and resolving escalated concerns.
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Manager, Member Enquiries↗ HooppToronto, ON, CA $86k–$86k4d Manage a team delivering high-touch, consultative pension service to healthcare workers via phone and email.
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Customer Experience & Service Improvement Manager (B2B) IntellihubMelbourne, VIC, au 4d Drive customer experience and service performance improvements for Intellihub's B2B retailer customers by identifying trends, root causes, and systemic issues.
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Manager, National Account Coordinators EquipmentsharecomLas Vegas, NV - Core Solutions $88k–$115k4d Lead, mentor, and manage the daily performance of the National Account Coordinator team to support national customers in the equipment rental industry.
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Sr. Manager, IT Field Solutions MeritonDallas 4d Lead a specialized IT team providing live, hands-on desktop, laptop, and software support for HVAC Service and Control Technicians operating in field conditions (rooftops, mechanical rooms, outdoors).
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Member Services Supervisor EmployerdirecthealthcareDallas, TX (HQ Office) 4d Lead, coach, and develop a team of Care Advocates to support members through their healthcare journey, resolving escalations and improving service operations.
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Department Manager - Loan Processing EnovaRemote $75k–$75k4d Supervise daily activities of call center representatives and supervisors to deliver exceptional customer service and drive departmental productivity in loan processing.
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Site Account Manager Rr-DonnelleyBoston, MA, us $85k–$85k4d Operations leader responsible for executing service delivery, ensuring operational excellence, and managing client relationships for a BPO account.
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Field Coordination Manager AssetWatchRemote $90k–$90k4d Lead real-time field support and escalation management to ensure seamless execution of field operations and protect the customer experience.
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Client Services Supervisor EurofinsFairfield, OH, us $52k–$52k4d Lead a contact center team to resolve escalated client concerns, manage daily work volume, and drive process improvements to meet SLAs.
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SOC Supervisor SecuritasWaltham Cross, England, gb $0k–$0k4d Lead and manage a team of customer service operators within a Security Operations Centre (SOC), ensuring high standards in ARC, Communications, and Dispatch functions.
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Manager, Customer Care - Support Team JobgetherCanada 4d Lead customer care operations and develop front-line support teams within a complex utility environment to optimize service quality and operational efficiency.
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