Director, Policy Administration
Core
Driving operational excellence and influencing strategy for Policy Services, Agency Experience, Billing, Records Management, FNOL, and Contact Center functions for Kemper Life.
Role type
Senior Director of Operations (Insurance Policy Administration)
Builds
Efficient, compliant, and high-quality service delivery for agents and policyholders
Domain
Insurance (Life, A&H, P&C)
Required skills
Operational leadership, process transformation, technology implementation, budget management, regulatory compliance, team development, data analysis, financial management, cross-functional collaboration
Preferred skills
Experience with remote and offshore/BPO models, contact center operations, automation solutions
Technologies
None explicitly stated
Responsibilities
Oversee daily operations across multiple support functions ensuring service quality and compliance; Lead and develop managers and teams across multiple locations; Monitor operational metrics and budgets to drive productivity and cost management; Identify and lead implementation of process improvements and technology solutions; Partner with Distribution, IT, Claims, Underwriting, and Compliance to execute initiatives
Seniority
Director, strategic leadership with hands-on operational oversight