Team Leader (Italian C1)
Core
Supervise a group of call center associates to ensure performance metrics and customer service KPIs are achieved.
Role type
Team Leader (Operations)
Builds
Customer service operations for well-known brands
Domain
BPO / Customer Support
Required skills
Coaching, performance management, action planning, team leadership, multi-tasking, prioritization, subject matter expertise in escalated calls
Preferred skills
None stated
Technologies
None stated
Responsibilities
Supervise call center associates, coach direct reports on performance, identify and resolve performance issues, ensure KPIs are met, conduct team meetings, handle escalated customer calls, stay current on internal processes
Seniority
Mid-level manager