Team Manager
Core
Lead a team of Customer Support Associates to support customers experiencing financial difficulty, ensuring operational excellence and compliance within a regulated environment.
Role type
Team Manager (Customer Support)
Builds
Customer support operations for financial care
Domain
Financial Services / Regulated Customer Service
Required skills
Team leadership, performance management, data analysis, regulatory compliance, stakeholder collaboration, conflict resolution, operational planning, coaching, quality assurance
Responsibilities
Lead and develop a team of up to 15 Customer Support Associates, manage team performance using data and insight, handle customer escalations and complaints, ensure compliance with regulatory standards, collaborate with stakeholders, foster a positive team culture.
Seniority
Mid-Senior, hands-on IC