Senior Subsidence Operations Manager
Core
Lead and oversee performance of designated subsidence teams to ensure high-quality, timely, and efficient service from initial instruction through to resolution, focusing on reducing end-to-end claim lifecycles and enhancing customer satisfaction.
Role type
Senior Operations Manager (Insurance Subsidence)
Builds
Subsidence claim resolution services for customers
Domain
Insurance / Property Subsidence
Deliverable
client delivery
Required skills
Subsidence management, People management, Resourcing planning, Insurance principles, Leadership, Change management
Preferred skills
Insurance qualifications (Cert CII/CILA), Budget management, Workforce planning, Organizational design, Cost efficiency delivery
Technologies
MI (Management Information), Root-cause analysis tools
Responsibilities
Take overall responsibility for service delivery across designated teams and client portfolios; Drive effective case progression to accelerate settlement times; Maintain oversight of workflow, volumes, capacity, and ageing claims; Identify bottlenecks and delays impacting lifecycle; Lead, coach, and develop Team Managers; Conduct regular performance reviews using MI; Monitor backlog and take corrective action; Incorporate learning from complaints and audits into process improvements.
Seniority
Senior, hands-on IC with team leadership