Senior Claim Operations Professional
Core
Provides high-level transactional and technical support to the Claims function, ensuring operational activities meet business standards and best practices.
Role type
Senior IC claims operations professional
Builds
Operational efficiency and service delivery for Claim Europe
Domain
Insurance / Property Casualty
Required skills
Claims handling, Data entry, Microsoft Excel, Process engineering, Change management, Analytic skills, Financial control, Assessment, Monitoring, Validation
Preferred skills
Guidewire, ECF2, I90, Openbox, OpenCo+, Lloyd's claims systems, MI and Analytics
Responsibilities
Carries out technical support and advanced claim handling functions, Assists with MI and Analytics, financial control, assessment, monitoring and validation, Provides functional resiliency by supporting multiple locations across Claim Europe, Develops and maintains effective relationships with colleagues, business partners, customers, agents and others, Assists with the training and mentoring of Associate and Claim Operations Professionals, Oversee offshore team with any claim handling queries, training and other support required, Deputises for the claims Operations Team Manager
Seniority
Senior, hands-on IC