Senior Strategy Director, Service Operations
Core
Develop and execute strategies to strengthen service delivery, operational performance, and business outcomes for information, technology, and data services.
Role type
Senior Strategy Director (Service Operations)
Builds
Service operations strategy, roadmaps, and operational improvements for business and customer-facing services.
Domain
Healthcare services / Information Technology / Data / Service Operations
Required skills
Strategic planning, cross-functional leadership, team management (8-10 people), operational accountability, root-cause analysis, business case development, stakeholder communication
Preferred skills
Healthcare service operations, service management, continuous improvement, regulated environment experience, data governance
Technologies
None explicitly stated
Responsibilities
Develop and execute service operations strategies and roadmaps; Lead and develop a team of 8–10 professionals; Oversee service performance, reliability, and quality; Drive continuous improvement and operational readiness for new services; Partner with Product, Technology, and Data functions; Manage significant service incidents and escalations
Seniority
Senior, hands-on IC with team leadership