Building Repair Network Co-ordinator
Core
Monitor and drive contractor performance against SLAs, resolve service issues and complaints, and produce management information to support operational decision-making for building repair networks.
Role type
Contractor performance coordinator (home insurance/building repair)
Builds
Contractor performance dashboards, management information reports, and governance records
Domain
Home insurance / Building repair supply chain
Deliverable
dashboards & analysis
Required skills
Contractor performance management, SLA monitoring, complaint resolution, management information production, stakeholder management, root cause analysis, Excel proficiency
Preferred skills
Claims or home insurance industry experience, supply chain management experience
Responsibilities
Monitor contractor performance against SLAs, act as first escalation point for service issues, maintain governance controls and contractor records, produce and analyze management information, support contractor onboarding and relationship management