Pensions Data Service Delivery Manager
Core
Manage day-to-day operational decisions, team workload, and client relationships for DB pension schemes and data services.
Role type
Senior IC service delivery manager (pensions)
Builds
Operational delivery of pension data services and client support
Domain
Financial services / Pensions administration
Required skills
Line management, DB pension schemes knowledge, operational and technical pensions experience, MI and project reporting, pension administration systems, capacity planning, prioritisation, team motivation, commercial awareness
Preferred skills
Home-based team management, process change rollout, financial return optimization, flexible thinking, thought leadership, recruitment and development
Technologies
Pension administration platforms, work management systems
Responsibilities
Set objectives for performance, income, SLA, and project delivery; facilitate team meetings and update staff; review team delivery and conduct one-to-ones; monitor staff skills and organize training/coaching; lead process and client change rollouts; attend client and third-party meetings as Client Relationship Manager
Seniority
Senior, hands-on IC with line management