Service Operations Excellence Manager
Core
Lead and support front-line service operations management to implement, ensure compliance with, and maintain end-to-end business processes and supporting systems for a global elevator and escalator service business.
Role type
Senior Service Operations Excellence Manager
Builds
End-to-end service business processes, supporting systems, and operational reports for KONE's regional service team.
Domain
Elevator and escalator maintenance and service industry
Required skills
Service operations management, Field operations management, Process improvement, KPI analysis, Route optimization, Capacity planning, Team leadership, Strategic thinking, Project management
Preferred skills
Experience in service or maintenance industry, Experience leading development initiatives across multiple geographies
Technologies
MBM, DMP, FSM, MAP, Traction Control, operational reports, Supervisor Role and Mobility, 24/7 services, VAS services
Responsibilities
Drive field processes and continuous improvement practices; Collaborate with Area and global teams to improve global solutions; Implement and improve KONE Way business processes and tools; Set follow-up targets and monitor operational fundamentals; Analyze KPIs and propose improvements for daily operations; Train and coach Supervisors and Service Operations Managers; Optimize route, capacity, and maintenance profile; Drive high-standard customer service capability.
Seniority
Senior, hands-on IC with team leadership