Compliance & Contact QA
1,059 open positions
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RCM QA Specialist ModmedHyderabad, India 4mo Auditing Revenue Cycle Management transactions and call reviews to ensure compliance with policies and payer requirements.
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QA Lead, Risk Operations Current81New York $95k4mo Lead and govern the quality assurance program for a consumer fintech's Risk Operations team, focusing primarily on disputes, fraud, and regulatory compliance.
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RCM/OPH Quality Assurance Supervisor-Payment Posting EcpcareersRemote 4mo Oversees payment posting performance, quality assurance, and process optimization for insurance and patient payments across multiple ophthalmology practices.
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AML Analyst ll SumUpSão Paulo 4mo Perform quality assurance reviews of AML transaction monitoring activities, case investigations, and regulatory reporting decisions to ensure process quality and consistency.
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Quality Assurance Senior Specialist Delivery-HeroRiyadh, sa 4mo Monitor and evaluate agent performance on voice and non-voice transactions to ensure quality processes, script adherence, and data accuracy for a delivery platform.
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Audit Manager MicrosoftUnited States, Washington, Redmond 4mo Develop detailed test plans, conduct audit fieldwork using data analytics and AI-enabled tools, and draft audit issues based on risk-based implications.
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Manager, Quality Assurance (IPO) CoupangTaipei 4mo Build and oversee the quality governance framework for the Intellectual Property Operations (IPO) team to ensure accurate, consistent, and compliant decisions on seller gating, counterfeit detection, and appeal reviews.
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行政類(台北)-經理 (Risk & Quality) PwCTaipei, TW 4mo Execute risk and quality management for the office, including monitoring, tracking, and analysis to ensure compliance with regulations and internal policies.
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Training and Quality Manager CnxMEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO 4mo Design, implement, and monitor training programs and quality assurance processes to enhance employee skills and ensure consistent quality standards across departments.
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Manager II, Performance Integrity Office↗ Healthedge Software, Inc.Remote $144k4mo Lead a team to deliver operational excellence through rigorous performance integrity, quality governance, and continuous process improvement, ensuring SLA and KPI targets are met and compliance standards upheld.
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Quality Analyst [A], Americas Stores CS QA Team (ACQ)↗
AmazonRemoto, BR
4mo
Audit customer contacts and analyze data to identify coaching opportunities, systemic issues, and compliance violations to drive operational improvements.
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Fachaufsicht & Prozesssteuerung PAYments (m/w/d) AXA Konzern AGKöln, NORDRHEIN_WESTFALEN 4mo Independent subject matter oversight and coordination of central control formats in the PAYments area, ensuring quality assurance and internal control systems (IKS) function effectively.
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Call Center Agent Quality Aljazira Bank | بùù اùø¬ø²ùø±ø©Remote 4mo Monitor and score call center interactions to ensure quality, compliance, and adherence to strategic objectives while assisting customers with inquiries and complaints.
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Senior Program Manager, Quality Assurance InstacartRemote $122k4mo Operate the end-to-end Quality Assurance program for Instacart's global Customer Experience organization, combining program management cadences with hands-on data analysis to drive quality, efficiency, and contact-prevention outcomes.
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Account Manager (DQC) PaloaltonetworksOffice - Japan - Tokyo 4mo Account Manager responsible for DQC (Data Quality Center) operations, ensuring data integrity and supporting cybersecurity solutions.
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Senior Manager, Quality Assurance - Tax RyanMediaCity UK 5mo Conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
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Analista de calidad SgsCiudad de Guatemala, Guatemala, gt 5mo Develop, implement, and maintain quality manuals, procedures, and formats to support international accreditations and corporate requirements for Business Assurance products.
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Real Time Analyst SutherlandClark, PAMPANGA, ph 5mo Monitor real-time call center queues and performance metrics to identify risks to contractual KPIs and drive operational improvements.
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Lead Associate - Transactional Quality (Quezon City) Wns-Global-ServicesQuezon City, ph 5mo Conduct daily quality checks, provide feedback on errors, and perform customer comeback analysis for GDS travel accounts.
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Quality Systems Administrator - Quality Management Section, IT Strategy Department (ITSD) RakutenTokyo, Japan 5mo Administer and optimize GRC platforms to support ISO 9001 quality standards and internal audit requirements for Rakuten Group's IT Strategy Department.
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Quality Assurance Specialist WiseTallinn, ee 5mo Provide independent, expert assurance over work execution by spotting risk, identifying control gaps, and turning insights into practical improvements for Wise's scalable operations.
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Manager, Call Center BroadridgeEdgewood, NY $90k6mo Operational leadership for call center performance, vendor oversight, and workforce planning within a regulated financial services environment.
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Analyste principal(e) en techniques d'assurance PromutuelQuébec (Boul. Lebourgneuf) 6mo Designing, updating, and developing corporate property insurance standards and products in Quebec.
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Quality Assurance Manager (Sales) CialfoIndia (Delhi) 6mo Define, monitor, and elevate quality standards for agent-facing interactions and operational workflows in the study abroad recruitment industry.
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Director of Compliance and Quality Assurance Gisma UAS GmbHPotsdam - Gisma 6mo Senior leadership role responsible for leading a risk-based, enhancement and compliance-led assurance framework across all academic activities at a university.
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Service Assurance Lead UobgroupHo Chi Minh (City Area) 7mo Lead process reengineering and complaint monitoring to ensure high-quality customer service across all banking channels.
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Data Quality & Stewardship Analyst ProSidian Consulting, LLCAlexandria, VA, us 7mo Ensure data quality and stewardship, monitor data accuracy, and support regulatory compliance for federal human capital management policies.
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Mitarbeiter Medizincontrolling (m/w/d) - Struktur-, Qualitäts- und Leistungsgruppenprüfungen Helios Verwaltung Ost GmbHRemote 7mo Coordinating and conducting structural, quality, and performance group audits (LOPS-RL, MD-QK-RL) for hospital locations, including supporting site preparation, documentation, and external reporting.
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Quality and Risk Staff Siloam-Hospitals-GroupKabupaten Tangerang, Banten, id 7mo Manage hospital master document lists, forms, and archives to ensure data completeness, currency, and adherence to quality standards; handle incident reports and support quality/safety indicators.
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Senior Manager, Global Quality Assurance (AML/KYC/TM/Underwriting/Fraud Risk) AirwallexUK - London 7mo Design and maintain a comprehensive operations QA framework covering compliance, risk controls, and key customer-supporting functions to ensure operational standards for a global payments platform.
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Quality Control Analyst (Private Banking)↗ RevolutRemote 94k7mo Evaluate Private Banker client interactions to ensure compliance, identify risks, and drive continuous improvement in sales quality.
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CONTROLEUR QUALITE SENIOR GESTION DE LA RELATION CLIENTS AltenDakar, Dakar Region, sn 9mo Auditing and improving the quality of back-office team interactions and speech with final customers via daily call audits, feedback sessions, and training deployment.
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VP, Quality TaskUsPasig, NCR, Philippines 9mo Lead global quality strategy and operations to drive customer experience (CSAT, FCR) and reduce friction across 11 lines of business in a BPO environment.
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Real Time Operations Monitoring Staff Cermati-ComJakarta, Jakarta, id 10mo Monitor agent and field staff activities in real time to ensure adherence to processes, scripts, and compliance standards while tracking operational KPIs.
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Customer Service Coordinator QimaMexico City, CDMX, mx 11mo Ensure inspection, audits, and lab test programs exceed client expectations and maintain high service quality standards.
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OP2.5 CO IndiumsoftHyderabad, Telangana, India 11mo Ensuring process health and meeting operational targets within assigned domains by managing quality, audits, and stakeholder relationships.
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Head Court Reporter in Charge FilevineRemote 11mo Lead a team of court reporters in Nevada, overseeing operations, quality assurance, and compliance while performing stenographic work.
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Lead, Feedback & Grievance DeloitteImo State, ng 11mo Manage the organization's feedback and grievance mechanisms to ensure responsive resolution of concerns raised by patients, staff, and stakeholders.
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