Compliance & Contact QA
1,059 open positions
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Qualitätsmanager - AZAV (w/m/d) am Umschulungsstandort Karriere Tutor GmbHBraunschweig, NIEDERSACHSEN 2mo Develop and maintain the AZAV quality management system for vocational training programs, ensuring standards are met across multiple training locations.
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Quality Assurance, Monitoring & Testing Lead Analyst - C13 - BELFAST CitiBELFAST, United Kingdom 2mo Lead analyst responsible for planning, executing, and reporting results of control testing for Markets Trading and Sales businesses to ensure adherence to quality standards and mitigate risks.
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Mitarbeiter (m/w/d) im Qualitätsmanagement / Qualitätsmanagementbeauftragter (m/w/d) Caritasverband Heidelberg-Rhein- Neckar e.V.Schwetzingen, BADEN_WUERTTEMBERG 2mo Managing the quality management system, software, and audits for a workshop for people with mental illnesses and day structure facilities.
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Assistant Manager / Senior Officer, Quality and Operation Control Dah Sing Financial GroupHong Kong, Hong Kong, HK 2mo Ensures compliance with regulations and standards for Direct Channels Department operations, manages operation risk/compliance reporting, monitors call quality, and handles customer complaints.
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Senior Manager, Quality Assurance and Audit, North America Claims, Claims Shared Services AxiscapitalPrinceton, NJ, US 2mo Lead, oversee, and optimize the North America claims audit program, including direct handle audits, TPA oversight, SIU, and fraud programs to ensure claim handling quality and compliance.
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Conseiller(ère) qualité et développement des compétences - entreprises PromutuelLévis (rue Bernières), CA 2mo Conduct file audits for the direct network and brokerage, evaluate member experience and advisory role quality via call listening, and ensure compliance with policies and procedures to add value for internal and external clients.
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Lead, Customer Experiences Strategy (SPX Express)↗ Spx ExpressBangkok, Bangkok City, Thailand 3mo Drive Customer Experience (CX) and Quality Assurance projects to improve compliance, efficiency, and audit accuracy for SPX operations.
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IJP: Global Quality Management Coordinator HelloFreshPhilippines 3mo Monitor and manage quality performance across outbound BPO providers, analyze metrics, and drive continuous improvement initiatives to enhance customer satisfaction and operational effectiveness.
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Application to PwC Lviv SDC (Assurance Graduate) Evergreen PwCLviv, UA 3mo Support process quality and delivery capability for client engagements within PwC's Service Delivery Centre.
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Claims Governance & Quality Assurance Specialist↗ SompoMadrid, Community of Madrid, Spain 3mo Conduct independent quality assurance reviews of claim files, monitor governance controls (J-SOX), and analyze claims data to identify trends, leakage, and improvement opportunities for a multinational insurance organization.
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Customer Excellence Quality Manager↗ Sonova GroupMexicali, Baja California, Mexico 3mo Acts as a primary quality contact and stakeholder manager to represent the Voice of the Market, coordinating customer feedback, quality concerns, and resolution efforts across North America.
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Associate, Operations Quality Assurance (KYB/ Underwriting/ Fraud)↗ AirwallexSingapore, Singapore 3mo Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements.
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Mitarbeiter Datenkontrolle (m/w/d) Bank marschner consulting GbRDöbeln, SACHSEN 3mo Ensuring data quality and regulatory compliance (WpHG) for a cooperative financial institution.
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QA Lead, Risk Operations Current81New York $95k3mo Lead QA program for Risk Operations, focusing on disputes, fraud, and risk functions to ensure regulatory compliance and decision accuracy for consumer members.
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Client Service Quality Assurance Manager (m/w/d) Scalable-GMBHBerlin, BE, de 3mo Monitor and improve customer interactions between human agents, chatbots, and clients to maximize satisfaction and identify systemic issues.
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Production Quality Analyst (Commercial Lending) PncRemote 3mo Conduct quality control and due diligence for loan servicing and maintenance requests in Commercial and Auto dealer floorplan operations, ensuring accurate fund disbursement and transaction processing.
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Quality Program Manager SsmhMO-SSM Health St. Mary's Hospital - St. Louis 3mo Leads quality improvement initiatives using clinical data to standardize care, reduce variation, and improve clinical outcomes.
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Quality Manager, GRC↗ NTT DATA, Inc.Singapore, Singapore 3mo Manage operational plans and initiatives to deliver tactical results and focus the team on medium-term goals within the GRC domain.
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Quality Assurance Senior Specialist WiseTallinn, ee 3k3mo Execute quality checks and calibrations for complex, high-risk payment cases; act as a Subject Matter Expert to resolve escalations and drive consistent decision-making; use advanced analytics and AI to identify trends and root causes.
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Audit Manager Sr - Quality Assurance & Improvement Program Flagstar2 Locations $125k3mo Senior leader driving the development and execution of a comprehensive Quality Assurance and Improvement Program (QAIP) within the Internal Audit Department, ensuring audit quality, compliance, and continuous improvement.
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Quality Assurance Process Manager (Associate) CapitaloneNottingham, Eng 3mo Manage quality assurance processes, change initiatives, and risk mitigation across high-risk workstreams in a regulated lending environment.
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Quality Assurance Specialist HubinternationalSpokane, WA, US $62k–$79k3mo Ensures broker standards are met through auditing, data analysis, report generation, and process improvement within the insurance brokerage industry.
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Workforce Operations Team Lead HuntingtonTampa, FL 3mo Oversee workflow management, operational controls, quality assurance, compliance, and continuous process improvement for Commercial Card Servicing & Onboarding.
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LAC Claims Governance Compliance and Quality Assurance Manager AigMexico City 3mo Execute Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC), building a robust Governance Framework and overseeing Claims Compliance activities.
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Associate Tutor - Wildlife, Marine Biology and Conservation - Animals LearndirectRemote 3mo Internal quality assurance of learner e-portfolios and support for assessors in wildlife, marine biology, and conservation specialisms.
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Quality Assurance Auditor Datavant2Remote - United States 3mo Conduct structured audits of Release of Information (ROI) requests to ensure accuracy, completeness, and proper medical record fulfillment while verifying data integrity and regulatory compliance.
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Materials & Repair Estimate Operations Specialist NearmapRemote 3mo Performs quality assurance and analytical tasks for wood cabinet and furniture repair estimates, supporting the Technical Repair Estimate team.
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Collection Quality Junior Associate Cermati-ComJakarta, Jakarta, id 3mo Reviewing and developing Standard Operating Procedures (SOPs) and Operational Guidelines to ensure compliance and operational excellence in collection workflows.
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Channels Process Management Manager UobgroupBangkok (City Area) 3mo Review, update, and maintain branch operating procedures to ensure clarity, accuracy, and compliance with bank policies while supporting branches with process guidance and identifying gaps or inefficiencies.
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质检（J93011） Baidu横琴粤澳深度合作区 3mo Monitor and evaluate customer service interactions (calls, chats, tickets) to ensure quality standards and drive service improvements.
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Credit Operations Analyst AxosLas Vegas, NV $42k3mo Support all aspects of Credit Operations including audit remediation, process analysis, and operational readiness to enhance operational performance.
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Quality Analyst IniziomedicalRemote 3mo Monitoring and evaluating telephone and electronic interactions involving Adverse Events, Product Quality Complaints, Medical Information Requests, and General Inquiries to ensure regulatory compliance and quality standards.
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Customer Service Quality Coordinator CubicHyderabad, Telangana 3mo Conducting call and ticket quality monitoring, scoring, and reporting for the Cubic One Support Service Desk, while evaluating technician performance and providing feedback.
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Claims Quality Assurance Analyst↗ HiscoxLondon, England, UK 3mo Conduct comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks, assess adherence to best practices, and recommend corrective actions.
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Sr. Associate - Real Time Analyst SutherlandTarlac City, Central Luzon, ph 3mo Monitor real-time call center queues and performance metrics to identify risks to contractual KPIs and drive operational improvements.
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Manager - Bone and Marrow Transplant Quality - FT - Days - MHW MemorialhealthcareMemorial Hospital West 3mo Establishes and maintains systems to review, modify, and approve standard operating procedures for the Bone and Marrow Transplant (BMT) Program to monitor performance and ensure compliance with FACT, Joint Commission, AABB, and FDA standards.
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Senior ALM Analyst HancockwhitneyHancock Whitney Center - New Orleans, LA 3mo Modeling and quantifying Interest Rate Risk and Liquidity Risk for the Bank's Balance Sheet and communicating findings to the ALCO.
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Lead Quality Improvement Specialist RochesterStrong Memorial Hospital $96k3mo Lead clinical quality improvement initiatives, conduct medical record reviews for regulatory compliance, and partner with leadership to enhance operational and clinical effectiveness in a healthcare setting.
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Quality Analyst BritishcouncilIndia 3mo Develop and maintain knowledge articles, operational guidelines, and processes to ensure accuracy, quality, and compliance in IELTS operations and financial transactions.
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Mitarbeiter Qualitätsmanagement in der KRH Psychiatrie GmbH(w/m/d) Klinikum Region Hannover GmbH MeldewesenWunstorf, NIEDERSACHSEN 4mo Independent handling and evaluation of inquiries (complaints, praise, requests) from patients, relatives, staff, and visitors; continuous support of the Quality Management (QM) leadership and QM Manager for developing the QM system and improving cross-site…
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Corporate Compliance Analyst (Lab) DaVita00300 - Davita Laboratory Services 4mo Supports the Manager of DaVita Labs compliance team by monitoring and auditing to ensure procedures comply with federal and state rules, company policies, and guidelines.
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Senior Manager, GRM RCM Program Testing↗ ScotiabankToronto, Ontario, Canada 4mo Ensures business strategies and initiatives are executed in compliance with regulations and internal policies through independent second-line challenge, thematic reviews, and risk oversight validation.
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Associate, Total Quality Management OscarTempe, AZ $97k4mo Lead the design, optimization, and implementation of operational processes and quality improvements for a health insurance company, serving members and internal stakeholders.
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(Senior) Manager / Wirtschaftsprüfer (m/w/d) in der Qualitätssicherung 60 TWSFrankfurt am Main / Köln / Mannheim 4mo Senior Manager / Auditor leading quality assurance and control activities for audit teams, developing standards, conducting reviews, and training staff.
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Audit Manager MicrosoftIreland, Dublin, Dublin 4mo Develop detailed test plans, conduct audit fieldwork using data analytics and AI-enabled tools, and draft audit issues based on risk-based implications.
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Principal/Senior Manager, ICQA CoupangTaipei 4mo Leading Coupang's expansion in Taiwan by managing Inventory Control Quality Assurance (ICQA) and evaluating adherence to internal processes in a high-volume fulfillment environment.
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