Customer Service Coordinator
Core
Ensure inspection, audits, and lab test programs exceed client expectations and maintain high service quality standards.
Role type
Senior Customer Service Coordinator (Quality Control)
Builds
Quality Control Programs for consumer products, food, and life sciences clients
Domain
Testing, Inspection, and Certification (TIC) industry
Deliverable
client delivery
Required skills
Sales experience, problem-solving, time management, Microsoft Excel (Macros, VBA), bilingual communication
Preferred skills
Experience in lab or Quality control company
Technologies
Microsoft Excel
Responsibilities
Review and follow up with client accounts to ensure requirements are met; Propose and set up solutions to enhance client value; Communicate with internal teams and client contacts; Support pre-sales inquiries and client meetings; Work with technical experts to implement solutions for key accounts
Seniority
Senior, hands-on IC