Manager, Quality Assurance (IPO)
Core
Build and oversee the quality governance framework for the Intellectual Property Operations (IPO) team to ensure accurate, consistent, and compliant decisions on seller gating, counterfeit detection, and appeal reviews.
Role type
Manager, Quality Assurance (IPO)
Builds
Quality assurance frameworks, audit processes, and team performance metrics for IP Operations.
Domain
E-commerce / Intellectual Property Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Quality management principles, auditing best practices, data analysis, team leadership, process improvement, cross-functional collaboration
Preferred skills
Six Sigma/Lean methodologies, quality management software, data analysis tools (Excel, BI), ticketing systems (Zendesk), customer engagement platforms (Genesys)
Responsibilities
Develop and maintain comprehensive quality assurance frameworks; conduct regular audits of the IPO process from intake to resolution; lead, mentor, and coach a team of QA specialists; analyze quality metrics to identify trends and bottlenecks; partner with cross-functional teams to inform policy updates.
Seniority
Manager, team lead