OP2.5 CO
Core
Ensuring process health and meeting operational targets within assigned domains by managing quality, audits, and stakeholder relationships.
Role type
Senior IC operations specialist (quality & process)
Builds
Operational targets, quality audits, process improvements
Domain
Software testing & quality assurance
Deliverable
dashboards & analysis
Required skills
SQL, JQL, Excel/Google Sheets (pivot tables, VLOOKUP), root cause analysis (RCA, fishbone, 5-whys), operational metrics (shrinkage, utilization), JIRA, stakeholder management
Preferred skills
Mentoring, leading small projects, data analysis techniques
Technologies
JIRA, SQL, Excel, Google Sheets, MS Office, Google Suite
Responsibilities
Manage stakeholder relationships with program leads or product/engineering partners; Conduct regular quality audits; Identify process gaps and improvements; Meet/exceed defined team targets for productivity, quality, SLA, efficiency, and utilization; Ensure process adherence; Manage policy, training, reporting, and quality for assigned process area
Seniority
Senior, hands-on IC
