Lead, Feedback & Grievance
Core
Manage the organization's feedback and grievance mechanisms to ensure responsive resolution of concerns raised by patients, staff, and stakeholders.
Role type
Senior operational lead for feedback and grievance management
Builds
Systems for collecting, tracking, and analyzing feedback and grievances
Domain
Healthcare administration and public service delivery
Deliverable
dashboards & analysis
Required skills
stakeholder management, grievance handling, conflict resolution, data analysis, regulatory compliance, training delivery
Preferred skills
Master's degree, CIPD or CHRM certification, healthcare industry experience
Technologies
data analysis and reporting tools
Responsibilities
Develop systems for collecting and analyzing feedback; ensure timely resolution of grievances; prepare reports on feedback trends and outcomes; collaborate on systemic issues; provide staff training on grievance procedures
Seniority
Senior, hands-on operational lead
