Senior Manager, Global Quality Assurance (AML/KYC/TM/Underwriting/Fraud Risk)
Core
Design and maintain a comprehensive operations QA framework covering compliance, risk controls, and key customer-supporting functions to ensure operational standards for a global payments platform.
Role type
Senior Manager, Global Quality Assurance (AML/KYC/TM/Underwriting/Fraud Risk)
Builds
Robust, data-driven Operations Quality Assurance (QA) framework
Domain
Financial services, fintech, global payments, AML/CTF regulations
Deliverable
dashboards & analysis
Required skills
AML/CTF regulations knowledge, risk management controls, project management, stakeholder management, root cause analysis, data analytics, SQL, Looker
Preferred skills
CAMS/AAMLP certification, credit risk expertise, fraud risk expertise, QA/Auditing background
Technologies
SQL, Looker
Responsibilities
Lead a global team of QA analysts with different domain expertises; Design, implement and continuously enhance QA programs that cover all key operational functions; Deliver high-quality QA reports and track remediation initiatives to effective closure; Identify operational risks, process gaps and system limitations, determine root causes and impact, and provide suitable recommendations for remediations and enhancements; Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership; Drive and support global projects and initiatives for operations excellence, providing data-driven analytics and insights to support informed decision-making
Seniority
Senior, hands-on IC with team leadership