Rider Quality Assistant Manager
Core
Lead and supervise quality assurance activities for rider support agents, monitoring performance on voice and non-voice transactions to ensure compliance and operational KPIs.
Role type
Senior IC Quality Assurance Manager
Builds
Rider support operations and quality monitoring systems
Domain
Logistics / Food Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Quality assurance, KPI monitoring, performance management, process improvement, data analysis, training delivery, stakeholder collaboration, report generation, calibration, script adherence verification
Preferred skills
Experience in fleet management, logistics, or operations
Technologies
Quality monitoring systems
Responsibilities
Lead and supervise QA team activities, monitor and evaluate agent performance, analyze quality variations and develop action plans, generate business intelligence reports, conduct calibration sessions, provide coaching and training to team members, collaborate on process improvements
Seniority
Senior, hands-on IC with team management
