Senior Manager, Quality Assurance - Tax
Core
Conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
Role type
Senior Manager, Quality Assurance (Tax)
Builds
Client experience and risk mitigation strategies
Domain
Professional Services / Tax
Deliverable
client delivery
Required skills
Engagement review design and execution, Firm governance and Quality Assurance procedure knowledge, Client service issue evaluation, Leadership reporting and stakeholder communication, Process improvement and automation, Advanced written and verbal communication, Detail-oriented analysis, Multitasking and prioritization
Preferred skills
Supervisory experience, Tax services experience
Technologies
Microsoft Access, Excel, Outlook, PowerPoint, Word
Responsibilities
Design and conduct engagement reviews, Evaluate client service issues and provide recommendations, Report findings to leadership and stakeholders, Partner with practices to enhance client experience, Organize and prioritize multiple tasks
Seniority
Senior Manager, hands-on leadership