Senior Manager, Quality Assurance - Tax
Core
Conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
Role type
Senior Manager, Quality Assurance (Tax)
Builds
Client experience and risk mitigation strategies
Domain
Professional Services / Tax
Deliverable
dashboards & analysis
Required skills
Engagement review, Firm governance, Client service evaluation, Process improvement, AI and analytics application, Advanced communication, Attention to detail, Multitasking
Preferred skills
Supervisory experience
Technologies
Microsoft Access, Excel, Outlook, PowerPoint, Word
Responsibilities
Design and conduct engagement reviews, Evaluate client service issues, Report findings to leadership, Partner with practices to recommend enhancements, Organize and prioritize tasks, Identify learning opportunities
Seniority
Senior, hands-on IC