Quality Systems Administrator - Quality Management Section, IT Strategy Department (ITSD)
Core
Administer and optimize GRC platforms to support ISO 9001 quality standards and internal audit requirements for Rakuten Group's IT Strategy Department.
Role type
Quality Systems Administrator (GRC Platform)
Builds
Audit workflows, compliance dashboards, and quality management processes
Domain
Corporate IT Governance / Quality Management Systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
GRC platform administration, ISO 9001 standards, gap analysis, workflow configuration, data analysis, reporting, SOP documentation, stakeholder management
Preferred skills
Internal Auditor certification, ISO 27001/ITILv4 frameworks, BI tool design (Tableau/Power BI/Domo), training delivery, cross-functional planning
Technologies
Archer, ServiceNow GRC, MetricStream, Domo, Tableau, Power BI
Responsibilities
Manage audit platform operational health and configuration; translate technical requirements into actionable strategies; convert audit findings into streamlined digital workflows; maintain adherence to ISO 9001 standards; facilitate cross-functional collaboration on system guidance
Seniority
Mid-level, hands-on IC
