Assistant Manager, Quality Assurance (IP Operations - Shift) / IP Operations 輪班副理
Core
Lead a shift-based team of agents to execute intellectual property protection, including counterfeit detection, seller gating, and IPR enforcement, ensuring brand integrity and marketplace trust.
Role type
Senior IC people manager (IP Operations)
Builds
Operational coverage for IP monitoring, seller vetting, and dispute resolution
Domain
E-commerce / Intellectual Property / Risk Management
Deliverable
client delivery
Required skills
People management, shift scheduling, SLA oversight, escalation handling, process improvement, data analysis, Office Automation (OA), Excel
Preferred skills
Forensic document verification, fraud detection, SQL, data visualization (PowerBI/Tableau), Six Sigma/Lean
Technologies
Office Automation (OA), Excel, PowerBI, Tableau
Responsibilities
Lead, mentor, and manage daily performance of a team of agents; Manage shift schedules to ensure 24/7 operational coverage; Ensure team meets Service Level Agreements (SLA) and conduct spot checks on high-risk cases; Act as first point of escalation for complex cases; Identify operational bottlenecks and provide feedback to refine SOPs.
Seniority
Senior, hands-on IC
