Training and Quality Manager
Core
Design, implement, and monitor training programs and quality assurance processes to enhance employee skills and ensure consistent quality standards across departments.
Role type
Training and Quality Manager
Builds
Training curricula, QA procedures, performance monitoring systems, and team capabilities
Domain
Human Resources / Operations / Quality Assurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program development, Training needs analysis, Quality assurance process design, Performance monitoring, Team leadership, KPI definition, LMS platform usage, QA tool usage, MS Office proficiency, Project management
Preferred skills
Call center or BPO environment experience, Adult learning principles knowledge, Coaching and feedback delivery, Data analysis for performance metrics
Technologies
LMS platforms, QA tools, MS Office (Excel, PowerPoint)
Responsibilities
Design and develop training programs aligned with business needs, Conduct training needs analysis and identify skill gaps, Establish and maintain QA processes and procedures, Lead and develop a team of trainers and QA specialists, Prepare reports on training outcomes and QA findings, Evaluate training effectiveness and adjust programs to meet evolving needs
Seniority
Mid-Senior, hands-on manager
