[쿠팡] CS QA - 상담 품질 평가 담당자 (계약직/재택 가능)
Based in South Korea
Core
Evaluate and improve the quality of customer service interactions and operational processes for Coupang's contact center.
Role type
Customer Service Quality Assurance Analyst
Builds
Data-driven insights and standardized evaluation frameworks for the CS organization
Domain
E-commerce / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Excel, Statistical analysis, Data management, Process improvement
Preferred skills
Power BI, SQL, Large-scale data quality management, Data-driven decision making
Responsibilities
Measure agent compliance and quality metrics, Derive service improvement directions, Participate in CS projects for audit insights, Extract and structure data for operational efficiency
