Product Strategy Sr Manager
Core
Shape multi-year product strategy for digital customer experiences (support, learning, success) across ServiceNow's CCx team, translating insights into roadmaps and executive decisions.
Role type
Senior Individual Contributor Product Strategy Manager
Builds
Strategic roadmaps, business cases, executive presentations, and decision-ready insights for digital CX products.
Domain
SaaS / Enterprise Technology / Customer Experience
Deliverable
product features
Required skills
Product strategy, market analysis, executive storytelling, stakeholder influence, data synthesis, AI-enabled workflows, cross-functional program leadership, strategic frameworks, customer engagement, roadmap planning
Preferred skills
Management consulting, customer experience strategy, strategic program management, ServiceNow Platform (CRM)
Technologies
ServiceNow AI Platform, AI-powered tools
Responsibilities
Define and evolve multi-year product strategy for digital CX; author strategy documents and executive presentations; run competitive and market analysis; engage directly with customers and senior leaders; define success metrics and measure outcomes; embed AI into research and planning.
Seniority
Senior, hands-on IC
