IT Customer Success Manager (m/w/d) für unsere KI-Plattform
Hybrid
Core
Onboarding and support for customers using a generative AI platform to process documents and decisions in mid-sized enterprises.
Role type
Customer Success Manager for AI platform
Builds
Customer workflows and adoption of generative AI solutions
Domain
Generative AI / Enterprise Software
Deliverable
client delivery
Required skills
Customer onboarding, incident management, workflow optimization, product feedback integration, technical troubleshooting, structured ticketing
Preferred skills
Generative AI knowledge, knowledge graph experience
Technologies
Generative AI, Knowledge Graphs
Responsibilities
Onboard new customers with setup and training, act as first point of contact for issues and escalations, consult on workflow expansion, monitor usage and satisfaction, channel customer feedback to product development
