Technical Delivery Lead, EES (NiCE Cognigy AI)
Core
Own technical delivery and management for NICE CXone and Cognigy AI solutions in an enterprise contact center environment, driving AI adoption and business outcomes.
Role type
Senior Technical Delivery Lead (Contact Center AI)
Builds
Scalable, reliable contact center platforms and AI-enabled capabilities for enterprise clients
Domain
Healthcare/Managed Care + Conversational AI + Contact Center Technology
Deliverable
production ML models
Required skills
Technical architecture, Project management, Team leadership, NICE CXone expertise, Cognigy AI expertise, SQL, REST APIs, Agile methodologies, Cloud/SaaS integrations
Preferred skills
Technology/Architecture leadership, Vendor management, Product Management environment, Cloud technologies, Healthcare domain knowledge, Data analysis
Technologies
NICE CXone, Cognigy AI, SQL, REST APIs, Cloud/SaaS, CRM
Responsibilities
Design and architect complex software systems, Drive full development lifecycle from requirements to deployment, Conduct code reviews and enforce coding standards, Identify technical risks and propose mitigation strategies, Collaborate with product managers to prioritize deliverables, Provide technical guidance and training to teams
Seniority
Senior, hands-on IC with leadership responsibilities
