Senior PS Consultant
Core
Senior Professional Services Consultant designing, implementing, and optimizing AI-powered customer experience solutions and contact center platforms for enterprise clients.
Role type
Senior IC solution architect / professional services consultant
Builds
Genesys Cloud implementations, AI orchestration platforms, and scalable integrations for enterprise contact centers
Domain
Customer Experience (CX), Contact Center, Cloud Technology, AI
Deliverable
production ML models | product features
Required skills
Solution architecture, Genesys Cloud, Cloud-native services (AWS), API integration, Conversational AI, Project management, Technical documentation, Strategic advisory
Preferred skills
Agentic AI, Voicebots, Chatbots, Agent Assist, DevOps, CI/CD, Event-driven architectures, JavaScript, REST APIs
Technologies
Genesys Cloud, AWS, Google CCAI, Salesforce, Microsoft Dynamics, NICE CXone, Amazon Connect, ServiceNow, Lucidchart, Microsoft Visio, PowerPoint
Responsibilities
Design and deliver complex Genesys Cloud implementations, configure and integrate solutions, collaborate with stakeholders on project scope, implement scalable integrations, advise on AI technologies, identify technical risks, contribute to delivery methodologies
Seniority
Senior, hands-on IC
