Product Manager, Customer Support API Platform
Core
Define vision, strategy, and roadmap for the Customer Support API Platform connecting support experiences, applications, partners, and AI services.
Role type
Senior Product Manager, Platform
Builds
Secure, scalable, and reusable API platform capabilities for global customer support
Domain
Enterprise Software / API Platform / Customer Support
Required skills
API design, cloud platforms, microservices, integration patterns, product strategy, stakeholder management, data-driven decision making
Preferred skills
AI/automation, developer engagement, platform governance
Technologies
APIs, cloud platforms, microservices, AI-enabled ecosystems
Responsibilities
Own strategy and lifecycle of the API platform, define and prioritize capabilities, drive API adoption, partner with engineering, establish governance and security practices, enable AI and automation, define success metrics
Seniority
Senior, hands-on IC
