Associate Customer Success Manager - French
Core
Associate Customer Success Manager owning consumption and adoption outcomes for mid-complexity customers, acting as a confident advisor to translate platform outcomes into commercial impact.
Role type
Associate Customer Success Manager (AI-augmented)
Builds
Customer adoption plans, commercial impact narratives, and feedback loops for internal AI agents
Domain
SaaS / Enterprise IT (ServiceNow)
Deliverable
production ML models
Required skills
Fluency in Canadian French, AI fluency (operating agents, recognizing failure modes, overriding recommendations), business acumen, stakeholder management at Director/Manager level, data analytics, ServiceNow platform familiarity
Preferred skills
ServiceNow experience, ServiceNow certifications
Technologies
ServiceNow, Agentic AI, Sense/Decide/Act/Govern frameworks
Responsibilities
Own consumption and adoption outcomes across a portfolio; Lead Customer Business Reviews at Director and Manager level; Diagnose adoption blockers and escalate technical issues; Contribute patterns to playbook development; Explain AI behavior and limitations to customer stakeholders; Provide structured feedback to AI systems to improve them.
Seniority
Associate (2–5 years experience)