Dir. Software Engineering
Core
Leads the CX development team in Noida, India, setting direction in partnership with CX and enterprise technology leaders to connect customer needs to technology strategy.
Role type
Director, Software Engineering (Customer Experience)
Builds
CX applications, automation, and AI solutions that improve customer journeys and operations
Domain
Workforce management / Customer Experience
Deliverable
production ML models | product features
Required skills
Strategic thinking, team leadership, stakeholder influencing, technology roadmap planning, cross-organizational partnership, global team management
Preferred skills
Customer-facing organization experience, business-aligned development leadership, technology-enabled transformation, AI and automation expertise
Technologies
AI, automation, data, enterprise applications
Responsibilities
Partner with CX leaders to translate business priorities into technology roadmaps; Lead, coach, and develop the Noida software engineering team; Align CX solutions with enterprise architecture and engineering practices; Coordinate across CX, ESE, Product, and other teams to manage delivery dependencies
Seniority
Director, strategic leadership & team building
