Senior Global Solutions Architect
Core
Lead solution and architecture resource for designing, documenting, and evolving customer-specific AI and Contact Center as a Service (CCaaS) solutions with complex third-party integrations.
Role type
Senior Global Solutions Architect (Consultative Advisor)
Builds
Scalable, secure, and conflict-free AI/CCaaS solutions for enterprise contact center customers
Domain
Cloud Contact Center (CCaaS) and AI
Required skills
Technical architecture design, AI/CCaaS solution design, third-party integrations (CRM, WFM, telephony), consultative advisory, roadmap definition, ROI analysis, technical writing, version control, gap analysis
Preferred skills
Thought leadership, standards setting, cross-functional collaboration
Technologies
CCaaS platforms, AI tools, CRM systems, WFM systems, telephony systems, version control systems
Responsibilities
Design complex AI/CCaaS solutions with multiple third-party integrations; Map current-state architecture and recommend go-forward designs; Create and maintain version-controlled architecture documents and diagrams; Act as trusted advisor to customer leadership on technical strategy and ROI; Lead technical reviews for customer QBRs; Define and drive adoption of organization-wide architecture standards and methodologies
Seniority
Senior, hands-on IC with strategic influence
