Product Owner - Business Operations
Core
Own and prioritize enhancements for contact center platforms, translating business needs into product requirements and managing the backlog from concept to production.
Role type
Product Owner (Business Operations)
Builds
Contact center platforms and CRM solutions
Domain
Healthcare operations / Contact Center Technology
Deliverable
product features
Required skills
Product ownership, backlog management, user story writing, stakeholder engagement, sprint planning, risk evaluation
Preferred skills
Amazon Connect (AWS), CRM platforms (Omni/Pega/Salesforce), contact center telephony, Scrum Master, Agile Coach
Technologies
Amazon Connect, Salesforce, Omni, Pega
Responsibilities
Gather feedback from operations teams to improve business systems processes, Write and capture user stories and acceptance criteria, Manage daily project goals and schedules, Collaborate with technical teams to build modular solutions, Simulate and test process systems improvements, Drive sprint and release plans
