Compliance & Contact QA
1,080 open positions
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Manager, Third Party Risk Management CenteneRemote 16d Oversees the organization's third-party risk management program, assessing compliance with company standards, Federal/State requirements, and NCQA Accreditation.
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Reference Data Services Analyst 2 - C10 - BOGOTA↗ CitiBogotá, CUN, CO 16d Monitor, assess, analyze, and evaluate processes and data; identify policy gaps and formulate policies; interpret data and make recommendations.
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Mgr. Performance Monitoring CardinalhealthPhilippines-Bonifacio Global City-Taguig 16d Lead quality governance, audit oversight, and knowledge management strategies to reduce defects and improve operational effectiveness.
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Commercial Quality Assurance / Technical Analyst GeicoRemote (United States) $86k–$133k16d Develops quality assurance criteria and monitors reviews for commercial auto claims to ensure regulatory compliance and quality standards.
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Senior Analyst KYC QA Mitsubishi UFJ Financial GroupIndia 16d Review and adherence of KYC Policy, Operating Manual, and QA Workbooks; identify customer samples for review and assess Accuracy, Completeness, and Timeliness of KYC profiles.
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Senior Assistant Director (Quality Assurance-Ops Policy), ECDA/PDS Ministry Of Social And Family DevelopmentSingapore 16d Lead operational policy and planning functions for the Singapore Preschool Accreditation Framework (SPARK) to drive quality improvement in the early childhood sector.
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(Senior/ Lead) Manager, Service Management and Planning Ministry of EducationSingapore 16d Lead service transformation initiatives and manage Quality Service Manager (QSM) operations to deliver quality service to parents and the public.
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AIT Auditor II, Audits & Insights Team, Audit and Insights
AmazonHyderabad, Telangana
16d
Establish SOPs, process controls, and system-level solutions to improve Seller/Buyer experience on Amazon's platform.
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Assistant qualité F/H Synergie ChemilléChalonnes-sur-Loire, Angers 17d Ensure quality documentation, monitor procedures and records, verify product/service/process compliance, handle non-conformities and client complaints, and drive continuous improvement.
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Assistant Manager, Learning & Quality Assurance AccorHotelSingapore, sg 17d Drive Leading Quality Assurance (LQA) standards and support Learning & Development initiatives to strengthen service standards and deliver memorable guest experiences.
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Senior Operations, Controls & Carrier Compliance Specialist Ryan SpecialtyChicago, IL, US $72k–$90k18d Support special projects and day-to-day carrier compliance and control framework, ensuring adherence to carrier contracts and internal/external audit requirements.
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GESTOR DE QUALIDADE↗ Logos ServiçosFortaleza, Ceará, Brazil 18d Implement quality governance, structure conduct and service standards, manage quality indicators, oversee operational quality, analyze and improve processes, manage targets and metrics, and develop continuous improvement initiatives.
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Monitor de Calidad Comercial y de Servicio↗ CoomevaCali, Valle del Cauca, Colombia $1800k–$1900k18d Monitor commercial and service quality to ensure adherence to policies, procedures, and operational strategies, guaranteeing high service standards and efficiency.
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Analista da Qualidade Sênior↗ JobbolCuritiba, Paraná, Brazil 18d Control and improve quality processes, ensuring compliance with applicable regulatory standards and requirements.
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Senior Complaints Analyst CoinbaseUK - Remote Zone 1 (Job Requisitions Only) £62k18d Audit post-QC and dispute-related cases across Consumer, Regulatory, and Litigation Support to ensure accurate, regulator-ready outcomes and identify systemic risks.
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Performance Tracking Supervisor EquusMilwaukee, WI, us 18d Analyzes processes to optimize performance, manages operational goals, and oversees performance reporting and compliance for workforce development programs.
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Unit Manager City-Of-New-YorkNew York City, NY, us $97k–$107k18d Manage a team of monitors to evaluate and monitor the performance of preventive providers, implement corrective actions, and facilitate quality improvement planning with provider agencies.
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Executive, Quality Monitoring Income Insurance LimitedSingapore 19d Supports governance and continuous enhancement of sales advisory practices across distribution channels, ensuring compliance and driving process improvement.
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Compliance Officer National Professional SolutionsFrenchs Forest, New South Wales 19d Manage internal and external governance and compliance requirements, maintain compliance portals, and prepare reports for NDIS and Aged Care sectors.
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Audit Assistant Manager (ISQM 1) UkgranttLondon, GB 19d Support the design, implementation, and operation of the firm's System of Quality Management (SoQM) in line with ISQM (UK) 1 requirements.
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Quality Assurance Nurse↗ Corvel CorporationWaukesha, WI, US $61k–$98k19d Ensuring consistent delivery of case management services through quality assurance calibration, process improvement, and mentorship of operations staff.
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Associate Quality Control Analyst↗ MaximusFrankfort, KY, US 19d Evaluate customer interactions, analyze performance data, conduct calibration activities, and identify coaching opportunities to drive quality and consistency in contact center operations.
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National City PACE Quality Analyst 1↗ San Ysidro HealthNational City, CA, US 19d Collects, documents, tracks, and monitors data for the SD PACE Quality Assurance and Performance Improvement (QAPI) Department to ensure compliance with federal, state, and accrediting body regulations.
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Bilingual Sr. Quality Evaluator Call Center Tlalnepantla↗ ConcentrixTlalnepantla, MEX, MX $258k19d Evaluate calls, chats, and emails to ensure adherence to quality standards in healthcare BPO operations.
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Mitarbeiter (m/w/d) im zentralen Qualitätsmanagement Lebenshilfe Braunschweig gemeinnützige GmbHBraunschweig, NIEDERSACHSEN 19d Central Quality Management role responsible for developing and maintaining the Quality Management System (QMS), overseeing process optimization, and coordinating internal and external audits in the social sector.
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?QUALITY ASSURANCE ANALYST - Commercial Lending↗ Madison, WI, US $61k–$75k19d Provides expert analytical support and quality control to the Commercial Lending Department for multifamily affordable housing and economic development programs, ensuring compliance with federal, state, and local guidelines.
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Senior Analyst KYC QA MufgubMUFG Global Service Private Ltd. - Bengaluru (BCIT), IN 19d Review KYC policy adherence, sample customer files, and validate accuracy, completeness, and timeliness of KYC reviews to identify and remediate variances.
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Senior Data Analyst↗ DexianToronto, Ontario, Canada 19d Senior Data Analyst supporting the Enterprise Data Office with quality control execution, issue resolution, reporting, and data uplift initiatives.
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Program Manager II, Quality Reporting & Data Governance↗ Community Health Plan of WashingtonSeattle, WA, US 19d Subject matter expert leading quality reporting, data governance, and regulatory compliance for healthcare quality programs (HEDIS, CAHPS, QHP, HOS).
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Senior Quality Analyst GhrHialeah, US 19d Perform quality audits and reviews of evaluations to ensure adherence to regulatory requirements and bank standards, providing feedback and coaching to team managers and associates.
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Senior Quality Analyst↗ Bank of AmericaHialeah, FL, US 19d Perform quality audits and reviews of evaluations to ensure adherence to regulatory requirements and bank standards, providing feedback and coaching to team managers and employees.
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Manager, Quality Oversight and Standards↗ Community Living BCVancouver, BC, CA $121k19d Strategic leadership for an enterprise quality oversight framework, including governance, audits, complaints resolution, and mortality oversight for a Crown corporation serving adults with developmental disabilities.
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Qualitätsmanager*in (m/w/d) Stiftung Drachensee OHK - operatives PersonalKiel, SCHLESWIG_HOLSTEIN 19d Designing and developing a practical quality management (QM) system to support staff and strengthen service quality for over 1000 people with disabilities.
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Assistant Manager, Programme (Singapore CA Qualification) Institute of Singapore Chartered AccountantsSingapore 19d Lead administration, governance, and continuous improvement of professional qualification programmes and examinations, specifically the Singapore CA Qualification, ensuring quality, compliance, and efficient delivery of services.
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Quality Analyst Call Center con Euskera - Remoto Teleperformance SpainRemote €20k19d Analyze call center compliance through audits, provide feedback to correct errors, and develop agent competencies for a leading global technology company.
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Quality Assurance Implementation Lead Accident Compensation Corporation New ZealandNew Zealand $118k19d Lead organization-wide implementation of a Claims Management Quality Assurance Framework to embed sustainable assurance practices and turn insights into continuous improvement.
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Estratega Regional en Estándares de Servicio de Lujo Forbes y LQA PAM hotelsMéxico 19d Generate and implement regional continuous improvement strategies based on internal and external audit analysis to ensure compliance with luxury service standards.
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Quality Analyst - IDD Services↗ All Care Home HealthMacon, GA, US 20d Oversee and operationalize agency-wide Quality Improvement (QI) plans, monitor performance through data analysis, and drive continuous improvement in human services delivery.
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Quality Assurance Manager↗ Big Blue Marble AcademyRemote, US 20d Lead risk prevention, safety, and compliance audits across a multi-site early childhood education network to ensure operational excellence and regulatory adherence.
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Full-time Quality Assurance Manager↗ SiffrinMassillon, OH, US 20d Oversee compliance, quality assurance, records management, and regulatory readiness for developmental disabilities programs.
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Governance, Risk and Compliance Manager↗ Spinal Life AustraliaWoolloongabba, QLD, AU 20d Drive organisational improvement, maintain regulatory compliance, and strengthen governance frameworks for a not-for-profit supporting people with spinal cord injuries.
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Mitarbeiter oder Mitarbeiterin (m/w/d) Entwicklungs- und Steuerungsmanagement Pro Arbeit - Kreis Offenbach (AöR)Remote €5716k20d Develop and manage data quality and quality assurance processes for the Grundsicherung (basic security) department to support the reintegration of job seekers into the labor market.
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Community Quality Monitoring Officer↗ Connected HealthBelfast, NIR, GB 20d Monitor, review, and ensure compliance with quality standards and regulatory requirements across healthcare services to drive continuous improvement.
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Coordinador de Procesos y Control Documental↗ Skala People StrategyMiguel Hidalgo, DIF, MX MXN 420k20d Administer organizational document control, standardize policies and procedures, and contribute to quality management system compliance.
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CX Quality & Development Specialist LogitechOffsite - Mexico 20d Deliver personalized coaching sessions and create action plans based on QA insights to elevate customer experience and empower agents and partner leaders.
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