Compliance & Contact QA
568 open positions
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Reporting Regulatory Analyst F&S EMEA↗ BNP ParibasMadrid, MD, ES 1mo Producing monthly, quarterly, and annual regulatory reports for the French National Bank (ACPR) and Banque de France, ensuring data quality and participating in data quality action plans.
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Data Quality Administrator↗ NhsCoventry, ENG, GB 1mo Ensure patient-related data accuracy and completeness within a hospital Trust to support clinical reporting, statutory returns, and income generation.
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Quality Assurance Analyst: Service Coordination and Shelter Programs↗ Volunteers of AmericaDenver, CO, US $59k–$65k1mo Ensures quality, compliance, and data integrity for Service Coordination and Durango Shelter programs through routine monitoring, Strat Reviews, and data oversight.
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Quality Assurance Process Manager (Associate)↗ Capital OneNottingham, ENG, GB 1mo Manage quality assurance processes, conduct reperformance testing, and drive change initiatives to mitigate risk in a regulated lending environment.
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Analista Sênior de Operações↗ DiDi GlobalSão Paulo, SP, BR 1mo Senior Operations Analyst for Restaurant Quality, defining KPIs, monitoring BPO performance, and driving process improvements for the marketplace.
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Risk Quality Specialist (Service)↗ Allstate InsuranceRemote $65k–$103k1mo Independently audit call interactions and customer files to assess adherence to regulatory, risk, and quality standards within insurance operations.
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QA Analyst Level III↗ Medrisk LLCCA, US 1mo Conducting audits of clinical reviews and calls to ensure compliance with healthcare regulations, patient safety, and internal policies.
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Claims Operations Quality Assurance Specialist↗ Pacific LifeOmaha, NE, US $0k–$0k1mo Conduct detailed quality audits of life insurance claims transactions to ensure accuracy, compliance, and adherence to procedures across payment, setup, and follow-up stages.
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QA Analyst, Lending & Portfolio Services↗ Peoples GroupToronto, ON, CA $60k–$60k1mo Monitor and review lending, servicing, and contact centre activities to ensure accuracy, compliance, and adherence to internal policies and service standards.
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Senior Analyst↗ First National FinancialToronto, ON, CA $87k–$87k1mo Senior-level oversight of underwriting quality across manual, automated, and AI-assisted decisioning in residential mortgage lending.
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Quality Manager↗ Marriott International60, TH 1mo Implements quality assurance processes, verifies training alignment with brand standards, and drives continuous improvement in hotel operations.
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Quality Assurance Specialist HubinternationalSpokane, WA, US $62k–$79k1mo Ensures broker standards are met through auditing, data analysis, report generation, and process improvement within the insurance brokerage industry.
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Adjoint(e)-conseil principal(e), Analyste en assurance qualité - administration des régimes de retraite↗ AonMontreal, Quebec, Canada 1mo Quality assurance analyst for pension plan administration, validating retirement calculations and ensuring accuracy in complex plan compositions.
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Quality Assurance Specialist↗ Rha Health ServicesNashville, TN, US 1mo Conduct periodic audits of service delivery settings and records to ensure compliance with regulations, observe Individual Services Plans (ISP) implementation, and support quality improvement initiatives for individuals with intellectual, developmental…
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Sr Economic Support Specialist- Lead - Quality Assurance Coordinator↗ Rock County, WiJanesville, WI, US 1mo Lead Quality Assurance and Pre-Certification Review (PCR) operations for SNAP (FoodShare) benefits, ensuring compliance with federal policies and maintaining error rates below 6%.
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Compliance Analyst↗ Silicon Valley Medical DevelopmentLos Gatos, CA, US $104k–$104k1mo Assess organizational exposure to regulatory, operational, and financial risk by evaluating compliance with federal and state requirements, internal policies, and industry standards.
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Working Student (f/m/d) Quality & Process Management (IT)↗ Siemens HealthineersRemote 1mo Support Quality and Process Management (IT) activities including document management, process governance, and continuous improvement initiatives.
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Quality Auditor - Health Plan Operations ScanhealthplanRemote $0k–$0k1mo Perform routine and targeted operational quality audits across health plan operations including Claims, Grievances and Appeals, Enrollment, Configuration, Provider Data, and Letters/Materials to ensure compliance and identify improvement opportunities.
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Customer Care QA Analyst↗ Align TechnologySão Paulo, SP, BR 1mo Monitor and evaluate customer support interactions (calls, chats, tickets) to ensure high-quality service and drive customer satisfaction and revenue growth.
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Quality Assurance Clerk/Technician↗ SercoRemote $0k–$0k1mo Initiating and monitoring quality assurance activities for the CMS CERT program, focusing on Inter-Rater Reliability (IRR) and periodic audit requirements to ensure accurate Medicare Fee-for-Service payments.
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CX Quality Specialist↗ LogitechRemote 1mo Conduct Quality Assurance (QA) evaluations across voice, email, messaging, and AI channels to improve agent performance and customer satisfaction.
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OPERATIONS REVIEW SPECIALIST (WT: MS ANALYST I) - 76004111 1↗ State of FloridaMiami, FL, US $42k–$42k1mo Ensures accurate issuance of driver licenses and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities to protect citizens from fraud.
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Realtime Analyst Wns-Global-ServicesCape Town, NA, za 2mo Monitor real-time contact center queues and performance metrics to ensure SLA compliance and operational stability.
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Quality Assurance Analyst↗ Care SherpaRemote $0k–$0k2mo Evaluate agent performance across inbound/outbound calls, chats, texts, and emails to improve patient experience and operational processes.
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BANAMEX-Quality Assurance, Monitoring & Testing Specialist↗ CitiCiudad de México, DIF, MX 2mo Assess outcomes of activities and processes against conformance with requirements to strengthen risk management quality through quality testing, control design assessment, and execution of monitoring/testing tools.
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LAC Claims Governance Compliance and Quality Assurance Manager AigMexico City 2mo Execute Global & Regional Claims Governance and Compliance strategy across Latin America & Caribbean (LAC), building a robust Governance Framework and overseeing Claims Compliance activities.
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Quality Manager | Bacoor, Cavite TaskUsBacoor, Cavite, Philippines 2mo Champion operational excellence by ensuring teams meet program metrics and service-level requirements for quality.
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Operations Process Assurance Analyst (IT Audit / Risk)↗ D L Resources Pte LtdSingapore, S00, SG 2mo Develop and deliver process management, process definition, and analysis of current processes to identify and deliver improvements for supported units, specifically Service Recovery.
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Associate Tutor - Wildlife, Marine Biology and Conservation - Animals LearndirectRemote 2mo Internal quality assurance of learner e-portfolios and support for assessors in wildlife, marine biology, and conservation specialisms.
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Quality Assurance Specialist WiseAustin, us 2mo Provide expert, objective assurance on the quality and effectiveness of operational processes and controls for SAR Reporting, ensuring risks are identified, assessed, and mitigated in line with policy requirements.
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Quality Assurance Auditor Datavant2Remote - United States $0k–$0k2mo Conduct structured audits of Release of Information (ROI) requests to ensure accuracy, completeness, and proper medical record fulfillment while verifying data integrity and regulatory compliance.
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Senior Associate - Quality ISMS PwCBuenos Aires 2mo Senior Associate providing hands-on quality consulting and advisory delivery support to strengthen process adherence, risk management, and governance across PwC Advisory projects.
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Materials & Repair Estimate Operations Specialist NearmapRemote 2mo Performs quality assurance and analytical tasks for wood cabinet and furniture repair estimates, supporting the Technical Repair Estimate team.
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Collection Quality Junior Associate Cermati-ComJakarta, Jakarta, id 2mo Reviewing and developing Standard Operating Procedures (SOPs) and Operational Guidelines to ensure compliance and operational excellence in collection workflows.
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Quality Assurance Specialist (816231) EquusNew York, NY, us 2mo Conducts surveillance of workforce activities using statistical sampling, audit, and observation to evaluate compliance with policies, procedures, and contract requirements.
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Manager, QA & Compliance AlertusBaltimore, MD 2mo Lead QA and compliance initiatives, manage product certifications, and resolve quality concerns for mass notification solutions.
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Coordinator Rider Compliance Delivery-HeroMuscat, om 2mo Monitor and report on Fleet Partner Rider activity, conduct on-ground audits, and execute anti-fraud controls to ensure operational compliance.
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Credit Operations Analyst AxosLas Vegas, NV $42k–$42k2mo Support all aspects of Credit Operations including audit remediation, process analysis, and operational readiness to enhance operational performance.
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Senior Manager of Assessment Aqa2 Locations $63k–$63k2mo Lead a team of Assessment Managers and Coordinators to develop, quality assure, and deliver academic qualifications for hundreds of thousands of learners across the UK and internationally.
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Channels Process Management Manager UobgroupBangkok (City Area) 2mo Review, update, and maintain branch operating procedures to ensure clarity, accuracy, and compliance with bank policies while supporting branches with process guidance and identifying gaps or inefficiencies.
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Quality Analyst IniziomedicalRemote 2mo Monitoring and evaluating telephone and electronic interactions involving Adverse Events, Product Quality Complaints, Medical Information Requests, and General Inquiries to ensure regulatory compliance and quality standards.
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Customer Service Quality Coordinator CubicHyderabad, Telangana 2mo Conducting call and ticket quality monitoring, scoring, and reporting for the Cubic One Support Service Desk, while evaluating technician performance and providing feedback.
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Claims Quality Assurance Analyst↗ HiscoxLondon, England, UK 2mo Conduct comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks, assess adherence to best practices, and recommend corrective actions.
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Quality Assurance Manager (m/w/d) Scalable-GMBHMünchen, BY, de 2mo Monitoring and improving customer interactions between human agents, chatbots, and clients to maximize satisfaction and define quality standards for both human workflows and AI models.
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Sr. Associate - Real Time Analyst SutherlandTarlac City, Central Luzon, ph 2mo Monitor real-time call center queues and performance metrics to identify risks to contractual KPIs and drive operational improvements.
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Manager - Bone and Marrow Transplant Quality - FT - Days - MHW MemorialhealthcareMemorial Hospital West 2mo Establishes and maintains systems to review, modify, and approve standard operating procedures for the Bone and Marrow Transplant (BMT) Program to monitor performance and ensure compliance with FACT, Joint Commission, AABB, and FDA standards.
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