Performance Tracking Supervisor
Core
Analyzes processes to optimize performance, manages operational goals, and oversees performance reporting and compliance for workforce development programs.
Role type
Senior operational supervisor (performance tracking & quality assurance)
Builds
Performance reports, dashboards, and compliance tracking systems for workforce development programs
Domain
Workforce development / Human services
Deliverable
dashboards & analysis
Required skills
Process analysis, goal setting, data analysis, audit management, corrective action planning, training coordination, customer follow-up, regulatory compliance
Preferred skills
Quality control experience, program audit experience, knowledge of federal/state/local employment regulations
Technologies
Internal tracking systems, dashboards
Responsibilities
Analyze processes to optimize performance; Define and set operational goals; Manage and update internal tracking systems and dashboards; Review case files for compliance; Conduct audits and quarterly reviews; Develop performance reports; Implement corrective action plans; Coordinate staff training; Manage customer follow-up calls; Provide trend analysis to senior leadership.