Compliance & Contact QA
1,082 open positions
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Quality Analyst - Enterprise Transaction Services GhrFort Worth, US 23d Monitoring and evaluating the quality of inbound/outbound phone calls, case reviews, emails, and chat interactions to ensure adherence to bank processes, policies, and regulatory requirements.
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?Quality Reporting Analyst I↗ Tampa, FL, US 23d Ensures accuracy, integrity, and compliance of client-facing reporting and operational outputs in a health plan environment.
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Banamex Especialista en Apoyo de Documentos↗ CitiMérida, YUC, MX 23d Analyze and monitor daily workload, research items, coordinate workflow, and perform quality control checks to ensure compliance with company policies and meet service level agreements.
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QA/QI Manager↗ WestcarePembroke Pines, FL, US 23d Provides direct consumer services and Quality Assurance/Quality Improvement oversight for the Healthy Start Program, including chart reviews, case management monitoring, and compliance with Healthy Start Standards.
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Quality Evaluator French & English CnxGRC Athens - Ilia Iliou 51, GR 23d Evaluate customer interactions across calls, email, and chat to ensure service delivery meets client and business expectations.
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?Quality Reporting Analyst I↗ Tampa, FL, US 23d Ensures accuracy, integrity, and compliance of client-facing reporting and operational outputs in a health plan environment.
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Quality Analyst - Enterprise Transaction Services↗ Bank of AmericaFort Worth, TX, US 23d Monitor and evaluate the quality of inbound/outbound phone calls, emails, and chat interactions; review casework for regulatory compliance; document quality issues and performance measures.
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Quality Assurance and Compliance Manager↗ HR AllianceRemote 23d Manage quality assurance, compliance, provider credentialing, client intake, benefits verification, and service authorizations for an Applied Behavior Analysis (ABA) center.
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Senior Manager, Stewardship Operations, Quality & Evidence RegeneronTARRYTOWN, US 23d Operate enterprise data-quality monitoring for planning data, converting standards into active checks and routing issues to owners.
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Analyst Operational Excellence↗ VersitiMilwaukee, WI, US 23d Drive quality, compliance, and continuous improvement in blood services operations through process control, SOP management, and regulatory oversight.
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QA Analyst↗ Hard Rock InternationalRemote 23d Monitor and evaluate customer operations team interactions to drive improvements in service quality, tone, engagement, compliance, and efficiency.
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Associate/ Senior Associate Quality Operations (Contractor) PfizerTurkey - Istanbul, TR 23d Support the delivery of Commercial Quality operational services through coordination, monitoring, reporting, process execution, and quality system support activities.
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Quality Analyst | Imus, Cavite TaskUsImus, Cavite, Philippines 23d Analyze, evaluate, and resolve back-end issues affecting teammates' tools, performance, and processes to ensure quality of work and process compliance.
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Quality Assurance Auditor UmiamiMiami, FL, US 23d Conducts routine and focused audits of human subject research protocols and biospecimen management to ensure compliance with federal, state, local regulations, and NIH/NCI contract requirements.
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Manager of Quality, Compliance, and Strategic Initiatives↗ Our Community Our KidsFort Worth, TX, US 23d Manages quality systems, reporting processes, review activities, and improvement projects to ensure service effectiveness for children, youth, and families.
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Quality Analyst with Salesforce & fullstack knowledge↗ Daily Draft Inc.Miami, FL, US $37k–$46k23d Listen to and evaluate recorded calls for quality, accuracy, compliance, and professionalism using Onscript to monitor and score them.
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Quality Control Analyst↗ Ameribest Home Care, LLCPhiladelphia, PA, US 23d Conduct independent audits and data analysis to measure compliance with internal policies and industry regulations in home care operations.
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Manager - Claims↗ Hdfc Life LtdMH, IN 23d Managing a team to monitor claim assessment processes, conduct audits, and perform quality checks to increase departmental efficiency.
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Becario de Calidad AbbottMexico - Cuidad de Mexico - Cuidad de Mexico 23d Support the Quality Management System for Core Diagnostics by managing documentation, regulatory actions, and field activity tracking to ensure compliance and continuous improvement.
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Executive Manager, Quality and Compliance Hybrid VacchoCollingwood, Yarra Area $140k23d Lead quality, compliance, risk, and clinical governance for 36 member Aboriginal Community Controlled Organisations while managing internal audits and policy frameworks.
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Kwaliteitsverpleegkundige Extramuraal ZorgwaardPuttershoek, Binnenmaas 24d Driving force behind improving and securing the quality of care within extramural care and WMO services, working organization-wide to signal, analyze, and optimize care processes.
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Manager, Service Quality & Training Singapore PostSingapore 24d Partner with cross-functional leadership to drive service excellence, analyze operational workflows, and execute strategic training roadmaps for frontline staff.
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Associate, Quality Assurance & Control↗ Great EasternSingapore, Singapore 24d Independent post-review assurance function conducting outbound compliance reviews, quality checks, and control assessments across Customer Service operations to ensure adherence to policies, regulatory requirements, and service standards.
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Quality and Compliance Manager CareChoiceMulgrave, Victoria 24d Lead quality, compliance, governance, and clinical governance functions to ensure safe, high-quality, and person-centred disability services.
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Quality Analyst Growing Stars Consulting Private LimitedDelhi, India 24d Conduct quality audits of US payment transactions and operational activities to ensure accuracy, completeness, and compliance.
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Quality Advisor – Te Ara Kounga Your WayRemote 24d Design, implement, and monitor quality processes, audits, and compliance to improve outcomes for disabled people.
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Assistant Operation Manager / Deputy Operation Manager / Operation Manager Bank Of China (Hong Kong) LimitedHong Kong, Hong Kong, HK 25d Assist supervisors in applying operational risk management tools, conducting reviews to identify risks, and ensuring frontline staff compliance with regulatory requirements and internal policies.
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Front Line Manager - Customer Care - Voice 4B Genpact1401-GIPL:Assotech Business Cresterra,Plot 22,Sec 135 Noida, IN 25d Manage day-to-day operations of a call center to ensure consistent delivery of high-quality customer service.
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External Clinical Quality Analyst II (Full-time Remote, North Carolina Based)↗ Alliance Health PlanRemote $70k25d Conduct quality reviews and audits of provider-led care management programs to ensure compliance with NC DHHS, NCQA, CMS, and regulatory guidelines.
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?Quality Control Supervisor– Health Care Clinic↗ Surrey, BC, CA 25d Monitor clinic operations, conduct quality audits, and review documentation to ensure compliance with health care policies and patient safety standards.
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Risk-Based Quality Management Consultant – Remote Southern Star Research PTYRemote 25d Develop and refine internal Risk-Based Quality Management (RBQM) processes for small to mid-sized clinical studies.
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Member Complaints Consultant EngageMelbourne, Victoria 25d Investigate and resolve member complaints in a fair, timely manner while balancing member needs with regulatory and business requirements.
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Senior Operations Manager, Quality Control UpstartRemote $105k25d Lead a team of quality control professionals to evaluate frontline lending activities (Onboarding, Servicing, Complaints, Collections), identify risks, and ensure regulatory compliance.
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Junior Operations Agent - Bulgarian speaker Auto1-GroupBucurești, București, ro 25d Monitor inbound/outbound calls and emails to assess associate performance, ensure compliance with company policies, and maintain databases of quality reports and statistics for a car partner operations team.
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Client Service Quality Assurance Manager (m/w/d) Scalable GmbHMitte, Berlin, Stadt, DE 26d Overseeing customer interactions between agents, chatbots, and clients to maximize satisfaction and define quality standards for human workflows and AI models.
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Quality Assurance, Inbound & Governance, Analyst AiaKuala Lumpur, MY-AIA Malaysia 26d Assess and improve the quality of phone handling skills for Tele Assist Representatives (TA) and manage inbound customer calls regarding missed calls, inquiries, and cancellations.
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QUALITY ASSURANCE MANAGER↗ Supportive Concepts for Families, Inc.Reading, PA, US $2k26d Develop and oversee quality initiative strategies, conduct audits and monitoring, and ensure licensing regulatory compliance for individuals with IDD or autism.
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?Business System Analyst - Remote↗ Remote $76k–$119k26d Support the accuracy, quality, and integrity of benefit plan data and documents within the Simplify Benefits1 platform through quality assurance, data validation, testing, and process improvement.
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?Quality Assurance Manager↗ Greenwich, CT, US 26d Lead and improve the quality organization to ensure ISO standards are met, covering systems, processes, and customer specifications for payment processing.
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Referent für Qualitätsmanagement und Unternehmensentwicklung (m/w/d), Haus Osswaldbau Die Zieglerschen - Sued - gem. GmbHWilhelmsdorf, Württemberg, BADEN_WUERTTEMBERG 26d Oversee quality management assignments, advise department heads, and lead internal audits and organizational development projects.
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Quality Assurance Specialist, Customer Care CollectorsuniverseSanta Ana, CA, US 26d Evaluate customer care interactions via call recordings and emails, score them using a QA rubric, and deliver constructive coaching to representatives to improve CSAT and case handling.
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Bilingual Dispatcher RxoMarietta, Georgia, US $42k26d Senior Specialist in Customer Care responsible for auditing calls, identifying process gaps, training new hires, and reporting on department trends to improve customer service quality.
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QA Coordinator (Nursing & Midwifery)↗ Bc College of Nurses and MidwivesVancouver, British Columbia, Canada $80k26d Supports the day-to-day operations of licensee quality assurance programs for nurses and midwives, including data assessment, reporting, and liaison with licensees and internal teams.
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Compliance Investigator HcscIL - Chicago, US $63k26d Conducting internal investigations of misconduct or policy violations, preparing reports, and recommending corrective actions.
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Analyst - Contract Center Quality Assurance and Workforce FT↗ Goodwill San AntonioSan Antonio, TX, US 26d Perform quality assurance reviews of customer service interactions and compile workforce performance data to support contact center operations.
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Prozess- und Qualitätsmanager (m/w/d) apoDirect GmbH - ein Unternehmen der Deutschen Apotheker- und ÄrztebankRemote 26d Responsible for creating, documenting, and maintaining all work guidelines and processes for the apoBank customer center, focusing on clarity, efficiency, and customer satisfaction.
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