Compliance & Contact QA
552 open positions
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Senior Associate-Quality Assurance↗ IDFC FIRST BankThane, Maharashtra, India 1mo Design, deploy, and monitor Quality Assurance and Collateral Hindsighting processes for credit operations and vendors.
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Quality Process Analyst↗ Tarento Technologies Pvt. Ltd.KA, IN 1mo Support the Quality team in ensuring project adherence to organizational process standards by maintaining documentation, tracking metrics, and assisting with compliance audits.
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Program Manager, Quality & CSAT — Vendor Operations↗ TikTokSingapore, S00, SG 1mo Design and manage quality assurance (QA) frameworks and Customer Satisfaction (CSAT) programs for outsourced vendor sites to ensure excellence in customer service and advertising experience.
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Director, FIDReC, FAA Complaints and Continuous Improvement↗ Standard Chartered BankSingapore, S00, SG 1mo Managing end-to-end FIDReC and Wealth FAA complaints, providing independent review to ensure fair client outcomes, and driving continuous improvement based on root cause analysis.
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Quality Assurance & Affiliate Support Representative (Pay-Per-Call Network)↗ Crm RunnerMedellín, ANT, CO 1mo Oversee call quality, ensure compliance, and maintain relationships with the publisher network in a pay-per-call environment.
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QA Analyst↗ ConfieTijuana, BCN, MX 1mo Monitor and evaluate inbound, outbound, and side-by-side interactions (calls, chats, emails) to ensure quality standards and identify process defects.
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Analyst, Vendor Assurance & Compliance RobloxGurugram, India 1mo Support the Compliance team in maintaining operational controls, executing compliance reviews, monitoring BPO Action Alerts, and ensuring smooth operations with Vendor partners.
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Business Process & Quality Analyst↗ University of California - San FranciscoBrisbane, CA, US 1mo Conduct quality audits, analyze error data, and develop improvement plans for the Contact Center to advance patient access and customer service.
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Production Quality Analyst (Commercial Lending) PncRemote 1mo Conduct quality control and due diligence for loan servicing and maintenance requests in Commercial and Auto dealer floorplan operations, ensuring accurate fund disbursement and transaction processing.
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Quality Program Manager SsmhMO-SSM Health St. Mary's Hospital - St. Louis 1mo Leads quality improvement initiatives using clinical data to standardize care, reduce variation, and improve clinical outcomes.
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Manager, Integrity and Complaints↗ Department of HealthMelbourne, VIC, AU $143k–$143k1mo Manage the department's integrity and complaints functions, leading a centralized intake and triage model for disclosures and concerns to ensure fair, lawful, and proportionate resolution.
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Head of Quality & Training↗ TalkiatryRemote $120k–$120k1mo Design and scale the Quality & Training function for a mental health practice, establishing QA programs for human agents and AI interactions.
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QA Analyst-Ambulatory Operations↗ Henry Ford HealthDetroit, MI, US 1mo Monitor and assess call center processes and workflows to ensure staff maintain quality and production measures; conduct audits and provide feedback to management.
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QA Team Lead↗ Provider Resources IncRemote, US 1mo Lead quality assurance reviews for healthcare claims and utilization audits, acting as a subject matter expert and calibration leader for the QA team.
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Program Manager, Quality Assurance – Amazon Financial Services, Payment Business Operation Latam↗
AmazonSão Paulo, SP, BR
1mo
Own quality assurance for Customer Support and Collections provider operations in Brazil, ensuring frontline agents meet Amazon's quality standards through audits, calibration, and corrective training.
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Analyst-Risk Management (KYC Operations-Quality Assurance)↗ American ExpressHR, IN 1mo Deliver independent, risk-based Quality Assurance across KYC Operations and programs by executing assurance reviews, identifying control weaknesses, and supporting continuous improvement to ensure regulatory compliance.
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Quality Manager, GRC↗ NTT DATA, Inc.Singapore, Singapore 1mo Manage operational plans and initiatives to deliver tactical results and focus the team on medium-term goals within the GRC domain.
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Quality Manager↗ Marriott InternationalSingapore, S00, SG 1mo Driving operational excellence and ensuring compliance with hygiene, health, safety, and regulatory requirements across hotel operations to uphold brand standards and guest satisfaction.
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Senior Manager, Quality Assurance and Compliance - Health Plan Operations↗ Scan Health PlanRemote $125k–$125k1mo Establish and mature a quality and compliance program for health plan operations (Claims, Grievances, Appeals, Billing, Enrollment) serving 500k+ older adults.
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ANALYST III↗ Us Department of Veterans AffairsCA, US $79k–$79k1mo Facilitate a functional Quality Assurance (QA) program and monitor facility compliance with clinical regulatory agencies (CMS, CDPH, USDVA) to maintain standards at a veterans' home.
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Quality Assurance Senior Specialist WiseTallinn, ee $3k–$3k1mo Execute quality checks and calibrations for complex, high-risk payment cases; act as a Subject Matter Expert to resolve escalations and drive consistent decision-making; use advanced analytics and AI to identify trends and root causes.
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Compliance Systems QA Analyst↗ Crosscountry Mortgage, LLCRemote, US 1mo Validates loan origination system functionality and workflows to ensure they accurately reflect regulatory requirements, internal policies, and business expectations.
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Quality Analyst↗ Guidehouse India Pvt LtdTS, IN 1mo Conduct audits and assessments of healthcare processes and services to ensure compliance with industry standards and regulations.
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Audit Manager Sr - Quality Assurance & Improvement Program Flagstar2 Locations $125k–$125k1mo Senior leader driving the development and execution of a comprehensive Quality Assurance and Improvement Program (QAIP) within the Internal Audit Department, ensuring audit quality, compliance, and continuous improvement.
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MDS Nurse – US Healthcare ( Night Shift )↗ Adeptmed Healthcare SolutionsHR, IN $360k–$360k1mo Review and validate MDS assessments for accuracy and completeness in Skilled Nursing Facilities to ensure compliance with US healthcare standards and CMS regulations.
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Customer Coach-U↗ Ameriprise FinancialLas Vegas, NV, US $51k–$51k1mo Provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills while performing quality review functions.
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Bilingual Quality Assurance Analyst↗ Pizza Pizza LimitedRemote 1mo Monitor and evaluate French-language customer interactions for quality, accuracy, and compliance to improve agent performance and customer experience.
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Bank Quality and Governance Administrator↗ Spire HealthcareCardiff, WLS, GB 1mo Provide day-to-day administrative support to the Clinical Governance team, coordinating audits, maintaining documentation, and monitoring compliance activities to ensure high standards of patient care.
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Reporting Regulatory Analyst F&S EMEA↗ BNP ParibasMadrid, MD, ES 1mo Producing monthly, quarterly, and annual regulatory reports for the French National Bank (ACPR) and Banque de France, ensuring data quality and participating in data quality action plans.
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Licensing Compliance Manager - SOAR Access to Justice Program↗ National Center for Vulnerable CommunitiesRemote $74k–$74k1mo Oversees credentialing operations for SOAR certification programs and ensures practitioner compliance with licensing and continuing education standards.
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Quality Analyst↗ GuidehouseTS, IN 1mo Conduct audits and assessments of healthcare processes and services to ensure compliance with industry standards and regulations.
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Data Quality Administrator↗ NhsCoventry, ENG, GB 1mo Ensure patient-related data accuracy and completeness within a hospital Trust to support clinical reporting, statutory returns, and income generation.
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Risk Quality Specialist (Service)↗ Allstate InsuranceRemote $65k–$103k1mo Independently audit call interactions and customer files to assess adherence to regulatory, risk, and quality standards within insurance operations.
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Adjoint(e)-conseil principal(e), Analyste en assurance qualité - administration des régimes de retraite↗ AonMontreal, Quebec, Canada 1mo Quality assurance analyst for pension plan administration, validating retirement calculations and ensuring accuracy in complex plan compositions.
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Analista Sênior de Operações↗ DiDi GlobalSão Paulo, SP, BR 1mo Senior Operations Analyst for Restaurant Quality, defining KPIs, monitoring BPO performance, and driving process improvements for the marketplace.
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Senior Analyst↗ First National FinancialToronto, ON, CA $87k–$87k1mo Senior-level oversight of underwriting quality across manual, automated, and AI-assisted decisioning in residential mortgage lending.
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QA Analyst, Lending & Portfolio Services↗ Peoples GroupToronto, ON, CA $60k–$60k1mo Monitor and review lending, servicing, and contact centre activities to ensure accuracy, compliance, and adherence to internal policies and service standards.
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Quality Assurance Process Manager (Associate) CapitaloneNottingham, Eng 1mo Manage quality assurance processes, change initiatives, and risk mitigation across high-risk workstreams in a regulated lending environment.
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Quality Assurance Specialist HubinternationalSpokane, WA, US $62k–$79k1mo Ensures broker standards are met through auditing, data analysis, report generation, and process improvement within the insurance brokerage industry.
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Claims Operations Quality Assurance Specialist↗ Pacific LifeOmaha, NE, US $0k–$0k1mo Conduct detailed quality audits of life insurance claims transactions to ensure accuracy, compliance, and adherence to procedures across payment, setup, and follow-up stages.
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QA Analyst Level III↗ Medrisk LLCCA, US 1mo Conducting audits of clinical reviews and calls to ensure compliance with healthcare regulations, patient safety, and internal policies.
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Quality Assurance Analyst: Service Coordination and Shelter Programs↗ Volunteers of AmericaDenver, CO, US $59k–$65k1mo Ensures quality, compliance, and data integrity for Service Coordination and Durango Shelter programs through routine monitoring, Strat Reviews, and data oversight.
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Customer Care QA Analyst↗ Align TechnologySão Paulo, SP, BR 1mo Monitor and evaluate customer support interactions (calls, chats, tickets) to ensure high-quality service and drive customer satisfaction and revenue growth.
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Compliance Analyst↗ Silicon Valley Medical DevelopmentLos Gatos, CA, US $104k–$104k1mo Assess organizational exposure to regulatory, operational, and financial risk by evaluating compliance with federal and state requirements, internal policies, and industry standards.
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