Compliance & Contact QA
1,080 open positions
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Senior Claims Quality Assurance Auditor PieinsuranceRemote $90k–$115k14d Conduct regular audits and assessments of claims handling processes to ensure adherence to Claims Best Practices, regulatory standards, and internal guidelines.
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Lead, Quality AirbnbDublin, Ireland €66k–€78k14d Lead a global Partner Quality program ensuring consistency, compliance, and performance in customer interactions across Airbnb's partner network.
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Quality & Training Supervisor DungarvinSun City, California, us 14d Oversee quality assurance activities, complaint resolution, incident investigations, and training initiatives for individuals with developmental disabilities in the Inland Empire.
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Operational Excellence Intern ThesocialhubNL-Hub-Intern 14d Support achieving operational excellence and quality standards across TSH locations in Europe by analyzing guest service metrics, conducting audits, and implementing process improvements.
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Coordinador de Operaciones Ventura Puente Caja Morelia ValladolidMorelia, Michoacán de Ocampo MXN 165k14d Ensure correct execution of branch operational processes, ensuring efficiency, internal control, and regulatory compliance to achieve business objectives.
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Professional - Quality Analyst SutherlandMandaluyong City, NCR, ph 15d Oversee and manage performance and service quality to guarantee customer satisfaction through transaction evaluation and calibration sessions.
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Estagiário De Qualidade - Monitor De Telas RH CursorPorto Alegre, Rio Grande do Sul $14k15d Assist in screen monitoring and provide immediate feedback, send daily reports to management, and support operator development through on-site follow-ups.
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Quality and Risk Business Partner RSL Care RDNS LimitedSydney, New South Wales 15d Conduct internal audits, investigations, and incident reviews to identify risks and drive continuous improvement in residential aged care homes.
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Manager, QA↗ JsxDallas, TX, US $61k–$74k15d Build and maintain a consistent audit and quality assurance program for Hospitality operations to ensure a joyful, simple, and consistent Customer experience.
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Quality Analyst↗ Montgomery County, PaEagleville, PA, US 15d Lead the Quality Assurance and Improvement program for telecommunicators, conducting reviews of phone and radio traffic, documenting findings, and managing the QA/QI process.
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DEPARTMENT MANAGER 4↗ Wayne County GovernmentDetroit, MI, US 15d Provide leadership and oversight of contracted juvenile justice services, ensuring compliance, performance, and quality outcomes through audits, investigations, and data analysis.
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Quality Assurance Manager – Legal Regulation↗ UK Regulators' NetworkLondon, England, UK 15d Central quality assurance function driving continuous improvement and delivering QA activities across the Investigation and Enforcement Directorate.
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Quality, Safety & Evaluation Lead, Mental Health and Wellbeing Local↗ Barwon HealthGeelong, Victoria, Australia 15d Provide strategic and operational leadership in quality, safety, risk management, service evaluation, and continuous improvement for a community mental health and wellbeing service.
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Analista de Calidad↗ Stefanini LatamCundinamarca, Colombia 15d Lead, monitor, and evaluate service quality to ensure compliance with established standards and procedures.
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Services Delivery Specialist GehcMEX03-01-Mexico City-SAMARA 15d Lead operational and quality process management, monitoring, and analysis to ensure compliance, efficiency, and performance for GE Healthcare's service and operations areas.
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Manager of SoonerSelect Quality OkgovOklahoma County, US $74k15d Operational and technical oversight of quality activities for the SoonerSelect managed care program, including medical plans, Children's Specialty Program, and Dental Benefit Plans.
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Team Lead - Quality (RCM)↗ AcurusChennai, Tamil Nadu, India 15d Lead quality assurance activities, conduct audits, and drive continuous process improvement for Revenue Cycle Management (RCM) operations.
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Expert Customer Care Experience (m/w/d) Condor Flugdienst GmbHDeutschland 15d Ensuring service quality standards for third-party providers, managing customer escalations, and optimizing knowledge documentation and processes for Condor's customer care operations.
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Quality and Control Manager, Licensure & Enrollment↗ Brightspring Health ServicesLouisville, KY, US 15d Lead the development and evolution of a comprehensive quality control program overseeing Medicare and Medicaid enrollments and healthcare business/service licenses to ensure accuracy, compliance, and risk mitigation.
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Quality Assurance Director-Manager III↗ Texas Health and Human Services CommissionSan Antonio, TX, US $65k–$107k15d Lead quality assurance systems and compliance for a state psychiatric hospital network, ensuring adherence to CMS, Joint Commission, and state regulations while supervising staff and managing corrective actions.
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Surgical Clinical Reviewer↗ Mount Sinai Hospital (toronto), Sinai HealthGreater Toronto Area, Canada 15d Coordinate data collection for the American College of Surgeon's National Surgical Quality Improvement Program (ACS NSQIP) to identify quality improvement opportunities in surgical care.
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HP RN Quality of Care BannerhealthRemote 15d Review medical records for quality of care cases, investigate concerns via AHCCCS portal, ensure compliance, and support member safety for Banner Health Plans.
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Quality Assurance and Compliance Coordinator↗ Providence Health CareVancouver, British Columbia, Canada $71k–$91k15d Leads quality assurance measures for accurate completion of Patient Records Outcome Management Information System (PROMIS) and CERNER data, develops balanced scorecards, and performs audits to improve patient safety and operational efficiency in a renal care…
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QA Sales & Call Monitoring Senior Analyst↗ AccentureAtlanta, GA, US 15d Execute quality assurance programs for the Digital Inside Sales team, monitoring calls, designing scorecards, and translating findings into actionable insights to improve sales effectiveness and compliance.
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Quality Analyst [A], Americas Stores CS QA Team (ACQ)↗
Amazon
15d
Audit customer contacts and analyze data to identify coaching opportunities, systemic issues, and policy violations for continuous improvement of customer experience.
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Manager, CRA Strategy & Program Management CapitaloneMcLean, VA, US $122k–$139k15d Manage Community Reinvestment Act (CRA) examinations, sustain outstanding CRA performance, and validate Community Development (CD) activities through data analysis and quality control.
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Trainer and Quality Coach (Catalan -speaking) - Onsite – Fashion Industry - PK01↗ ConcentrixBarcelona, Catalonia, Spain 23k15d Deliver training and quality assurance for customer service agents in the fashion industry, ensuring adherence to client processes and performance standards.
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DGKP für Qualitätssicherung in der Servicestelle↗ Häuser Zum LebenRemote 15d Define, develop, and monitor KPIs and quality indicators; prepare and conduct quality audits; create and evaluate QA tools and documents; verify quality standards and provide consulting on quality topics.
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Quality Improvement Specialist - Quality Administration - FT - Day StormontvailTopeka, KS, US 15d Collect, analyze, and report data on quality outcomes and gaps in care to improve patient safety and organizational goals.
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Manager- Quality & Acc. Wns-Global-ServicesRemote $100k15d Leads the Quality Management Program, oversees audit programs for clinical and physician review activities, and ensures compliance with regulatory and accreditation requirements in a managed care environment.
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Quality Assurance Coordinator↗ Call Center Services InternationalCiudad de México, DIF, MX MXN 5k16d Lead quality monitoring activities, support team performance, and ensure operations meet established quality standards and client expectations.
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Quality & Training Analyst Graduate (Video Safety Operations) - 2027 Start↗ TikTokSingapore, S00, SG 16d Conduct analytical audits of human moderation, perform Root Cause Analysis (RCA) on quality issues, and lead training rollouts for policy changes to ensure safe video environments across AMS, EMEA, and APAC regions.
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Consultor de Experiencia de Clientes↗ On Off Tu Amigo DigitalPereira, Risaralda, Colombia 16d Audit customer interactions (calls, chats) to verify protocols and standards, monitor operational metrics, and convert findings into service best practices.
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Customer Quality Analyst↗ Kettle CuisineSavage, MD, US 16d Manages complaint-program execution, maintains complaint records, and provides data analysis and reporting to support customer quality service and site improvement.
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Configuration Quality Assurance Analyst↗ Texas Children's HospitalTX, US 16d Ensure the quality, functionality, security, and data integrity of electronic health records and related health-plan systems.
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Quality Analyst (PEQA)↗ Project RenewalNew York, NY, US $65k16d Design, implement, and manage performance measurement, quality assurance, and quality improvement systems for housing programs to enhance service effectiveness.
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Kaufmännischer Mitarbeiter (m/w/d) – Buchhaltung, Personalverwaltung und Qualitätsmanagement IBS Schirmer GmbHErfurt, THUERINGEN 16d Support accounting, HR administration, and quality management processes for internal operations.
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Kvalitetsstrateg med inriktning mot verksamhetsutveckling↗ Lunds KommunLund, Skåne County, Sweden 16d Develop quality strategies and processes for social services (SoL) and disability support (LSS) to enable leaders to monitor and improve operations.
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Chargé de Qualité et Formation↗ Adecco Permanent RecruitmentLisbon, Portugal €25k16d Evaluate quality of written and telephone interactions, conduct audits, analyze customer feedback, and design/deliver training to ensure premium customer experience.
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Quality and Risk Business Partner↗ Bolton ClarkeNorth Sydney, New South Wales, Australia 16d Support the delivery of safe, high-quality care across residential aged care homes through auditing, investigation, analysis, and reporting to identify risks and drive continuous improvement.
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QA, Customer Success Manager - POS LATAM OwnerRemote $30k16d Evaluate Customer Success calls to ensure service quality, identify coaching opportunities, and recommend process improvements for the CSM team.
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Sr. Quality Evaluator CnxMKD Skopje - City Center, str. 11 Oktomvri, MK 16d Monitor and evaluate inbound/outbound calls, emails, and chats for accuracy and adherence to quality standards to drive program performance improvements.
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Customer Success Specialist - Contact Center (all genders) Union Tank Eckstein GmbH & Co. KGRemote 16d Designing and delivering training programs for external customer care partners and ensuring high service quality through monitoring and analysis.
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Spanish Quality Analyst↗ Thoth AILisbon, Portugal 16d Assessing interactions, processes, and outputs to ensure alignment with client expectations, compliance standards, and internal KPIs.
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Quality Assurance Manager - Legal Regulation↗ Solicitors Regulation AuthorityWest Midlands, England, UK £44k16d Lead quality assurance and continuous improvement projects within a legal/regulatory investigation and enforcement directorate, ensuring regulatory activities meet strategic objectives.
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Manager/Executive - Regulatory Monitoring and Testing↗ Maybank 16d Lead independent Quality Assurance reviews and control testing to assess adherence to regulatory requirements and internal policies for Maybank Singapore Limited.
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HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location↗ HCLTechChennai, Tamil Nadu, India 16d Manage day-to-day Quality operations and direct the team responsible for Quality control activities in support of US Healthcare business operations.
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