Unit Manager
Core
Manage a team of monitors to evaluate and monitor the performance of preventive providers, implement corrective actions, and facilitate quality improvement planning with provider agencies.
Role type
Senior IC unit manager (quality assurance & performance monitoring)
Builds
Provider agency performance reports, corrective action plans, and continuous quality improvement methodologies
Domain
Public sector / Child welfare / Social services
Deliverable
dashboards & analysis
Required skills
Team management, performance evaluation, corrective action implementation, quality improvement planning, data gathering and reporting, stakeholder relationship management, technical assistance provision
Preferred skills
Experience in large governmental agencies, knowledge of social services operations
Technologies
Performance indicators, data analysis tools
Responsibilities
Manage a team of Monitors assigned to evaluate and monitor the performance of Preventive Providers; Evaluate and monitor provider agency performance, implement and oversee accountability and corrective action process; Facilitate collaborative quality improvement planning sessions with provider agencies, ACS and OCFS stakeholders; Provide regular reports on provider performance and performance concerns to other ACS divisions and ACS leadership; Act as a senior level technical assistance expert for provider agency executive leadership on quality assurance and quality improvement best practice; Gather data to inform system improvement, identify best practices within agency practice to inform improvement across the system and share information with other ACS divisions to inform policy and planning.