Compliance & Contact QA
1,080 open positions
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Product & Process Solutions Program Manager (Quality Solutions), Trust & Safety↗ TikTokSingapore, S00, SG 13d Design and iterate quality evaluation frameworks, metrics, and monitoring mechanisms for TikTok's Video Safety operations to ensure a safe user experience.
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Kvalitetsutvecklare med fokus på kvalitetsledningssystem och äldreomsorg↗ Järfälla kommunStockholm, Stockholm County, Sweden 13d Driving systematic quality work and the leadership system (SOSFS 2011:9) for the elderly care division within the Social Administration.
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Medical Management Quality & Training Manager (Remote)↗ Allied Benefit SystemsRemote 13d Leads the Quality and Training function for Allied's Medical Management teams, developing onboarding/continuing education programs, overseeing quality auditing, and converting findings into process improvements.
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Quality Claims Manager↗ OptumRemote 13d Lead the Claims Quality team to ensure accuracy, reduce risk, and maintain audit readiness across Medical, Dental, and Pharmacy claims.
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Agency Systems Mgt Quality Assurance Analyst I↗ Lereta, LLCPomona, CA, US 13d Conduct standardized quality assurance reviews on proprietary tax agency information to ensure consistency with LERETA, clients, and tax agency needs.
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Adjoint(e)-conseil principal(e), Analyste en assurance qualité - administration des régimes de retraite↗ AonMontreal, Quebec, Canada 13d Validates pension calculations and ensures accuracy in the complex configuration of pension plans for Canada's leading pension plans.
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Complaints Officer↗ Mortgage Advice BureauDerby, ENG, GB 13d Investigate and resolve customer complaints in a financial services environment, ensuring regulatory compliance and identifying root causes to improve service.
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Koordinator*in Qualitätsmanagement/Qualitätssicherung Klinikum WolfsburgWolfsburg, NIEDERSACHSEN 13d Ensuring quality standards and compliance with legal regulations in a large hospital setting, including risk management and audit coordination.
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Reviewer ProctorUIndia 13d Assess and process recorded proctoring sessions (Review +, Record +) and incident reports to ensure conformity to client guidelines and academic integrity standards.
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Sr. Quality Evaluator ConcentrixIndia 13d Monitoring customer service contacts, analyzing data, and providing feedback to agents to improve team performance and ensure compliance.
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Compliance Auditing & Monitoring Analyst DanaherRemote 13d Execute and continuously improve Life Sciences compliance monitoring programs, focusing on Anti-Bribery and Anti-Corruption (ABAC) and Healthcare Compliance (HCC) through auditing, testing, and third-party reviews.
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DWFS - Quality Policy Trainer EquusShawnee, OK, us 13d Conduct quality reviews, monitor staff compliance with federal/state programs, and develop training programs to improve workforce service center operations.
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Deputy Manager - Transactional Quality - Pune - Magarpatta City - REF112987S_2026288924 Wns-Global-ServicesPune, MH, in 13d Drive quality standards, audit compliance, and root cause remediation for financial processes and customer service operations within a Shared Services organization.
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Technical Assurance Lead - Military Deafness DaviesBolton, England, GB 13d Lead technical audits and provide mentoring to file handling teams for Military Deafness (NIHL) claims, ensuring compliance with internal standards and client SLAs.
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Regulatory Reporting QA Associate Sumitomo Mitsui Financial Group, Inc.Charlotte, NC, US 14d Conduct independent risk-based assessments of U.S. regulatory reporting processes to evaluate accuracy, completeness, and conformance with regulatory requirements.
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Senior Customer Service Quality Assurance Specialist CoupangTaipei 14d Lead quality assurance and continuous improvement strategies for Coupang Taiwan's customer service operations, focusing on Rocket Delivery and Rocket Overseas services.
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Analista de Qualidade Pleno - Flytour Business Travel - BeFly↗ BeflySão Paulo, São Paulo, Brazil 14d Monitor customer service interactions, analyze quality metrics (CSAT, NPS, SLA), investigate complaints, and drive process improvements to enhance the client journey.
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Analista de Qualidade Pleno - Flytour Business Travel - BeFly↗ FlytourSão Paulo, São Paulo, Brazil 14d Monitor customer service interactions, analyze quality metrics (CSAT, NPS, SLA), investigate complaints, and drive process improvements to enhance the client journey.
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Business Systems Quality Assurance Manager↗ State of MaineAugusta, ME, US $67k–$95k14d Managerial role directing and overseeing activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services.
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Manager, Quality Service↗ Navy Federal Credit UnionPensacola, FL, US 14d Lead the Contact Center Quality Service branch to improve member experience, strengthen operational performance, and mitigate risk across a multi-location, 24/7 contact center.
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Claims Quality Assurance Manager↗ HiscoxChicago, IL, US $100k–$130k14d Leads the claims quality assurance program across internal and third-party administrator operations, accountable for the quality framework, risk-based review strategy, and team performance.
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2026-073 Quality Manager↗ Atikameksheng AnishnawbekNaughton, ON, CA 14d Develop, implement, monitor, and improve the organization's Quality Management System (QMS) to ensure excellence in program and service delivery.
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Quality Assurance Analyst↗ Smart AutocareJacksonville, FL, US 14d Conduct structured audits of claims handling to ensure adherence to processes, standards, and compliance requirements.
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Claims Quality Analyst↗ West Bend Insurance Co.Remote 14d Audit casualty claim files to assess quality, compliance, and adherence to best practices; analyze audit results and performance trends to identify patterns and provide feedback to Claims leadership.
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Quality Assurance Analyst (Bilingual - Remote)↗ National Jewish HealthRemote $59k–$78k14d Monitor, analyze, and improve quality across phone, chat, text, and digital health service interactions to ensure adherence to standards and enhance user experience.
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Senior Quality Assurance Analyst↗ M&T BankGetzville, NY, US $54k–$90k14d Monitors and completes audits of complex activities within a bank's assigned area to ensure adherence to internal policies, processes, and external regulations.
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Quality Analyst↗ YMCA of San Diego CountySan Diego, CA, US 14d Oversees development and maintenance of policies for Subsidy Childcare contracts, focusing on fraud prevention, program enhancement, and quality assurance through audits and appeals adjudication.
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Business Systems Q/A Analyst MaineAugusta, Maine, US $52k–$72k14d Business Systems Quality Assurance Analyst supporting production systems, project delivery, and public-facing documentation for Maine Revenue Services.
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Quality Improvement Coordinator - Behavioral Health CenteneRemote $70k–$126k14d Analyze, develop, and monitor clinical quality improvement (QI) activities for behavioral health services, including reviewing clinical information for appeals to determine medical necessity.
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Analista de Calidad de Mesa de Servicio TI↗ Empresa Confidencial $33600k14d Evaluating, monitoring, and continuously improving the quality of IT service desk operations to ensure compliance with standards and user satisfaction.
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Senior Customer Care Operations Specialist DocplannerRemote 14d Define and maintain process and quality standards for customer service execution across the Core marketplace business, ensuring cross-market consistency and driving operational improvements.
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CRM Quality Analyst↗ Pfh Technology GroupDublin, County Dublin, Ireland 14d Establish and manage technical and customer Quality Assurance (QA) processes and procedures to assess efficiency, validity, value, and functional performance of teams and individuals in the SAP CoE CRM environment.
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Manager, Business Compliance ManulifeHong Kong 14d Conduct pre-submission reviews of DBS cases, perform quality assurance checks, and manage workflow for financial services compliance.
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Manager, National CPA Program (12 months secondment)↗ KPMG CanadaAbbotsford, British Columbia, Canada $74k–$111k14d Coordinate and oversee operational delivery activities for specialized CPA candidate programs, ensuring consistent and high-quality candidate experience across registration, learning, and certification.
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Coordinador/a de Calidad y Medio Ambiente AccionaZaragoza, ES 14d Support the implementation and monitoring of quality standards, business processes, and business continuity for a Data Center project.
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Telecom Billing QA & SOX Audit Specialist↗ Hitachi Digital 14d Gatekeeper of revenue integrity and regulatory compliance for a major Tier-1 North American Telecommunications client, ensuring billing cycles and rating engines adhere to industry standards.
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Quality Assurance Team Lead, HOA↗ Porch Group MediaRemote $45600k14d Lead a Colombia-based team of Quality Assurance Auditors and Evaluators to drive consistent quality standards across key insurance processes, coach team members, and serve as the primary link between QA and U.S.-based Operations leadership.
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Governance & Controls, Analyst MufgubTempe, AZ, US $86k–$106k14d Ensures quality control processes for Key Data Elements (KDEs) in credit transactions and monitors data accuracy trends.
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Sr. Quality Assurance Specialist Fraud Chargeback↗ DiDi 14d Monitor Chargeback and Investigation operations processes, identify improvement opportunities, and ensure compliance with company and legal policies.
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Quality Assurance Team Lead, HOA↗ Porch GroupRemote $45600k14d Lead a Colombia-based team of Quality Assurance Auditors and Evaluators to drive consistent quality standards across key insurance processes and turn audit findings into insights for compliance and customer experience.
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Quality Analyst (Catalan - speaking) - Remote AV01 CnxRemote 22k14d Monitor quality processes and customer interactions to ensure compliance, analyze metrics, and drive process improvements.
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Analista de calidad sector educativo // call center↗ Asturias Corporación Universitaria 14d Quality Analyst for a call center supporting an educational corporation, monitoring interactions across calls, chats, and other channels to ensure service excellence.
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LBA Sachgebietsleitung (m/w/d) BAV Dienstsitz AurichBraunschweig, NIEDERSACHSEN 14d Leading a department for quality management and personnel accounting within the German Federal Aviation Authority.
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Safety and Quality Coordinator↗ NT HealthDarwin, NT, AU $103k–$114k14d Provide high-level secretariat support, coordinate Continuous Quality Improvement (CQI) initiatives, and manage safety and quality standards for Territory-wide mental health services.
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Data Assistant↗ IqviaSão Paulo, São Paulo, Brazil 14d Ensuring data quality, consistency, and integrity through business validations, discrepancy analysis, and root cause investigation.
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