Compliance & Contact QA
569 open positions
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Senior Compliance Analyst, Duals (DSNP) Products CenteneRemote $70k–$70k1mo Ensures Centene Corporation's compliance with Duals (D-SNP) Program requirements through regulatory interpretation, reporting, and auditing.
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Team Leader - Quality & Employee Development↗ Global Excel MexicoTlacoquemeca, DIF, MX $396k–$396k1mo Leading and supporting a team of Quality & Employee Development Coaches to deliver quality audits, coaching, training, and performance improvement activities across operational areas.
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?ECM Quality Assurance Coordinator↗ San Bernardino, CA, US 1mo Deliver a comprehensive training program and Quality Assurance program for the ECM (Early Care and Medical) program and staff, focusing on billing errors, encounter tracking, care plans, and authorization compliance.
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EAP Compliance and Quality Program Coordinator↗ Health AdvocateRemote 1mo Coordinate regulatory compliance, grievance administration, audit readiness, and quality improvement initiatives for an Employee Assistance Program (EAP).
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Team Manager – Transactional Quality Lead↗ CognizantMesa, AZ, US 1mo Lead a team of Quality Analysts to own end-to-end transaction monitoring, quality scoring, calibration, and actionable insights for Waymo's autonomous ride-hailing customer support program.
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Banking Business Risk Analyst - Post-Trade Surveillance Operational Risk Quality Assurance & Controls Testing | Private Bank Sector Client↗ D L Resources Pte LtdSingapore, S00, SG 1mo Conduct post-trade surveillance (tape listening, email review) and quality assurance testing for Private Bank front office activities to ensure regulatory compliance and control effectiveness.
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?Quality Analyst↗ Tampa, FL, US 1mo Analyze healthcare quality performance data, develop dashboards, and drive operational improvements to ensure regulatory compliance and efficiency.
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Business Analyst↗ MarshAustin, TX, US 1mo Business Analyst supporting operational process documentation, improvement, quality assurance, and data analysis for client management operations.
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Anthem Quality Analyst↗ Integrity Marketing GroupWashington, DC, US 1mo Monitor and analyze call center agent calls for adherence to guidelines and compliance using Five 9 Virtual Observer software.
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Risk and Assurance Manager (Band 4/HEO)↗ Health and Safety ExecutiveBuxton, ENG, GB $38k–$38k1mo Deliver audit, assurance, and compliance activities to ensure risks, controls, and quality management arrangements are effectively managed across a technically diverse environment.
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Forensic Quality Specialist City-Of-New-YorkNew York City, NY, us 1mo Oversees quality assurance/control activities for morgue operations and forensic case management within the Office of Chief Medical Examiner.
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Conseiller(ère) qualité et développement des compétences - entreprises PromutuelLévis (rue Bernières), CA 1mo Conduct file audits for the direct network and brokerage, evaluate member experience and advisory role quality via call listening, and ensure compliance with policies and procedures to add value for internal and external clients.
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Talent Services L&D Senior Associate - Americas Learning Instructional Designer QA2 Reviewer - EYGDS↗ EYBuenos Aires, Buenos Aires Province, Argentina 1mo Conduct detailed compliance reviews of learning course materials (slide decks, facilitation notes, participant guides, handouts, storyboards, scripts) to ensure they meet NASBA requirements for US CPE credits.
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Apprenticeship Compliance Officer↗ West Midlands Fire ServiceBirmingham, ENG, GB $38k–$38k1mo Ensure Level 3 Operational Firefighter apprenticeship provision meets DfE/DWP funding rules and Ofsted requirements across the entire apprentice journey.
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QA Speciliast↗ Different Technologies Sapi de CvCuauhtémoc, DIF, MX $420k–$420k1mo Ops QA Specialist responsible for standardizing processes, analyzing data, resolving escalated cases, and leading continuous improvement initiatives across business lines.
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Sr Quality Coordinator - Marketplace Experience↗ GlovoBarcelona, CT, ES 1mo Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
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Sr Quality Coordinator - Marketplace Experience↗ Delivery HeroBarcelona, CT, ES 1mo Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
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Senior Manager, Quality Assurance and Audit, North America Claims, Claims Shared Services AxiscapitalPrinceton, NJ, US 1mo Lead, oversee, and optimize the North America claims audit program, including direct handle audits, TPA oversight, SIU, and fraud programs to ensure claim handling quality and compliance.
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Contact Center Quality Assurance Specialist↗ Berry Law FirmRemote, US 1mo Listen to recorded calls and review client emails to score agent performance, ensure compliance with SOPs, and provide coaching to improve client experience in a legal services contact center.
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Patient Access Quality Auditor - RCM↗ Strivant HealthKA, IN 1mo Evaluate quality and accuracy of patient access operations including registration, eligibility verification, authorization, financial clearance, and patient liability.
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QA Analyst - 24/7 Rotation Shift↗ Matrix Process Automation Pte. Ltd.Singapore, S00, SG 1mo Evaluate Service Desk interactions (tickets, calls, chats, emails) for quality compliance and adherence to SOPs.
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Quality Assurance Specialist↗ State of ColoradoDenver, CO, US $72k–$72k1mo Lead worker and subject matter expert administering units within the FAMLI (Family and Medical Leave Insurance) Division, ensuring compliance with state/federal laws and program guidelines.
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Lead, Customer Experiences Strategy (SPX Express)↗ Spx ExpressBangkok, Bangkok City, Thailand 1mo Drive Customer Experience (CX) and Quality Assurance projects to improve compliance, efficiency, and audit accuracy for SPX operations.
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Manager - Risk and Quality (Assurance) PwCKuala Lumpur 1mo Provide practical risk and quality advice to engagement teams, support compliance monitoring, and strengthen the firm's system of quality management.
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Quality and Governance Administrator↗ Spire HealthcareLeeds, ENG, GB 1mo Administrative support for clinical governance, quality assurance, and consultant compliance within a hospital setting.
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Quality Analyst↗ TpToronto, ON, CA 1mo Build and maintain operational requirements for regional Quality Control and Hybrid QA Leads, manage accountability systems, and serve as the primary point of contact for program reporting and communication.
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Call Quality Analyst↗ Acentra HealthUS 1mo Evaluate and standardize interaction quality across federal/state government programs and healthcare payers using voice, digital, and AI channels to drive continuous improvement.
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IJP: Global Quality Management Coordinator HelloFreshPhilippines 1mo Monitor and manage quality performance across outbound BPO providers, analyze metrics, and drive continuous improvement initiatives to enhance customer satisfaction and operational effectiveness.
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Quality Assurance Director-Manager III↗ Texas Health and Human Services CommissionBig Spring, TX, US $65k–$65k1mo Lead quality assurance systems and compliance for a psychiatric hospital network serving Texans with mental health diagnoses.
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Anti-Corruption & Anti-Fraud and Conflict of Interest Expert↗ AllianzAlgés, P11, PT 1mo Deliver Compliance Quality Assurance, monitor business processes, analyze operational incidents, and identify compliance risks to prevent non-adherence to internal and external requirements.
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Client QA & Operations Analyst↗ Rifa AIKA, IN $0k–$0k1mo Hands-on quality and operations role auditing AI agent performance on client contact center calls and chats, ensuring compliance and translating findings into engineering actions.
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Quality & Performance Assurance Director, Client Service & Operations - Evernorth - Remote↗ The Cigna GroupRemote, US $137k–$228k1mo Leading the modernization of the Client Service Operations quality ecosystem from traditional inspection to an integrated, risk-aligned quality management capability.
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Financial Quality Assurance Associate - Control Manager↗ JPMorganChaseColumbus, OH, US 1mo Provide ongoing assurance on the integrity of external financial reporting and mitigate reporting errors through risk assessment, testing, and control design.
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Quality Coordinator DriscollEdinburg - RGV Hospital 1mo Ensures exceptional delivery of care by continuously improving quality processes and standards for patients at Driscoll Health System.
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Manager, Monitoring Operations↗ NovartisRemote $114k–$114k1mo Manage patient support monitoring activities to ensure accuracy, consistency, and integrity of call quality, compliance, and case documentation within CRM platforms.
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Quality Analyst, Call Center BlinkhealthBoise, ID 1mo Evaluate patient interactions (phone, chat, email) and pharmacy workflows to ensure adherence to protocols and identify improvement opportunities.
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Regulatory Reporting Operations Analyst↗ Bank of AmericaSão Paulo, SP, BR 1mo Prepare, review, and submit regulatory and non-financial regulatory reports for Mexico and Brazil, ensuring data accuracy and adherence to deadlines.
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Quality Administrator↗ Bristol NHS Foundation TrustBristol, ENG, GB 1mo Provide comprehensive administrative support for the Quality and Governance Programme in Paediatric Haematology, Oncology, and Bone Marrow Transplant, ensuring compliance with accreditation and regulatory standards.
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?Specialist - Customer Care - Collections 4A↗ Lisboa, P11, PT 1mo Quality Assurance Specialist for Customer Care Collections, focusing on compliance review, root cause analysis, and process improvement for Portuguese-speaking clients.
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Quality Control Analyst I↗ ClarioKA, IN 1mo Implement, monitor, and report on Customer Satisfaction processes for a global helpdesk team in the healthcare industry.
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QA & Training Supervisor↗ PavagoRemote 1mo Lead quality assurance, coaching, training, and performance development for a high-volume Patient Concierge team to ensure high-quality customer experiences.
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Home Care Compliance Manager – Quality, Risk & Client Oversight↗ Elderly Home Care SolutionsRemote $120k–$120k1mo Lead quality systems, risk controls, and client oversight for a small portfolio of elderly home care clients.
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Program Manager, Quality Assurance - Amazon Financial Services, Payment Business Operation Latam
AmazonSão Paulo, Estado de São Paulo
1mo
Own quality assurance for Customer Support and Collections provider operations in Brazil through audits, calibration, and training delivery.
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Claims Governance & Quality Assurance Specialist↗ SompoBarcelona, Catalonia, Spain 1mo Conduct independent quality assurance reviews of claim files, monitor governance controls, and analyze claims data to reduce leakage and improve performance across Continental Europe.
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QA Systems Specialist↗ Co-OpTaunton, MA, US $52k–$52k1mo Ensuring and implementing effective quality assurance systems across residential and day service programs for individuals with developmental disabilities.
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Analista de Qualidade de TI I↗ LenovoSão Paulo, SP, BR 1mo Ensuring operational excellence, service quality, and continuous knowledge management within the Service Desk ecosystem to improve user experience and process evolution.
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Customer Excellence Quality Manager↗ Sonova GroupMexicali, Baja California, Mexico 1mo Acts as a primary quality contact and stakeholder manager to represent the Voice of the Market, coordinating customer feedback, quality concerns, and resolution efforts across North America.
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