Compliance & Contact QA
1,082 open positions
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Senior Operations Analyst - Check Operations GhrCollege Park, US 20d Analyze day-to-day issues, research, and provide resolutions for operational exceptions within a business unit, specifically focusing on check processing workflows and regulatory compliance.
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CX Quality & Development Specialist LogitechOffsite - Mexico 20d Deliver personalized coaching sessions and create action plans based on QA insights to elevate customer experience and empower agents and partner leaders.
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Senior Training & Quality Assurance Strategist Scribd, Inc.Remote $71k–$115k20d Design and scale training and quality assurance programs for Customer Operations to ensure consistent support quality across internal teams and outsourced partners.
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Junior Spezialist für Datenschutz und Qualitätssicherung (m/w/d) DEVK VersicherungenRemote 20d Junior specialist for data protection and quality assurance at a legal protection insurance company, ensuring GDPR compliance and handling data protection incidents.
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Senior Non-Financial Risk Expert 100% (f/m/d) JuliusbaerZurich, CH 20d Lead independent quality assurance for non-financial risk controls across global locations and design effectiveness assessments.
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Quality Analyst Call Center con Euskera - Remoto↗ TpRemote €20k20d Analyze call center compliance through audits, provide feedback to correct errors, and propose improvement plans for agents.
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Quality Improvement Coordinator II CenteneRemote-WA State, US $70k–$126k20d Conduct on-site reviews of delegated entities (physician offices/clinics) for compliance with quality, service performance, and utilization standards; audit medical records; and resolve quality issues.
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Analyst, Analytics & Metrics MastercardBogota, Colombia 20d Drive quality and revenue assurance programs, establish control mechanisms to prevent revenue risks and compliance gaps, and act as an internal consulting partner to business stakeholders.
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Enterprise Operations Analyst- Loan Operations RegionsHoover, AL - Riverchase Operations Center (Birmingham, AL), US $52k20d Administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement within loan operations.
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Quality Compliance & AI Operations Analyst Vida HealthRemote 20d Execute quality assurance initiatives, drive continuous process improvements, and optimize contact center workflows across omni-channel interactions.
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Quality Assurance Coordinator DownerSydney, New South Wales 20d Support quality assurance, compliance, and audit activities for the Homes NSW contract, ensuring high-quality outcomes for essential services.
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Especialista de Excelencia Operacional CabifyBogotá 20d Garantizar calidad y seguridad desde la excelencia operativa implementando procesos de mejora continua para la audiencia de conductores en Cabify.
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Training & Quality Analyst LalamoveSao Paulo 20d Onboarding and coaching new hires, monitoring QA performance, and identifying improvement opportunities through data and feedback for a customer experience (CX) team.
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PMO Amélioration Continue / Qualité de Service IT H/F SYD GroupeSarthe, Pays de la Loire 20d Partner with a dedicated service quality team to optimize dashboards, reporting, and communications for business units, challenging existing practices to enhance service delivery quality.
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Card Specialist PlaytechLima, pe 20d Audit and supervise shufflers via CCTV and on-floor to ensure strict adherence to card handling and shuffling standards.
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Verantwortliche/r Risiko- und Qualitätsmanagement 50% Genossenschaft Glarner KrankenversicherungSchweiz 20d Ensuring and developing the company-wide risk management system, internal quality system, and compliance with legal/regulatory requirements for a health insurance provider.
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Senior Manager- Quality Management Bosch-Groupbengaluru, in 21d Design, develop, and implement a comprehensive quality assurance management framework for service delivery operations, establishing standards and metrics to ensure excellence across diverse service portfolios.
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Manager, Quality Assurance↗ The Goal Family of CompaniesSioux Falls, SD, US 21d Lead and advance the Operations Quality Assurance program by establishing standards, using analytics and AI to identify risk, and driving operational improvements.
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Clinical Quality Manager, Medication Care↗ Spring HealthRemote 21d Drive and maintain clinical quality standards for Medication Providers by investigating complaints, managing peer reviews, and leading quality improvement initiatives.
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Senior Manager, Accreditation Systems Integrity↗ Ansi National Accreditation BoardRemote 21d Lead and strengthen the systems, processes, and tools supporting ANAB's accreditation activities, serving as a critical link between business operations and technology development for the Audeee platform.
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Quality Control Analyst↗ Jacksonville Housing AuthorityJacksonville, FL, US $50k–$60k21d Conducts audits on housing program files (Public Housing, Housing Choice Voucher) to ensure compliance with regulations and measures process accuracy.
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Senior Quality Process Improvement Analyst↗ VipcareTampa, FL, US 21d Evaluating operational performance, identifying root causes of quality gaps, and developing solutions to improve efficiency, service delivery, and patient experience in a healthcare context.
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Sr. Associate - Customer Care - Voice 5B Genpact1901-G-Php: Cyberpob, Quezon, Philippines 21d Monitor and support customer care voice operations to ensure adherence to service level agreements (SLAs) and optimize workforce efficiency.
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Registered Nurse - Quality Analyst (Care Management)↗ Csts Customer Service and Technology Solutions LLCRemote $80k–$85k21d Ensure internal and external quality standards are met through auditing and monitoring according to CMS and NCQA standards for Care Management operations.
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Sr. Quality Evaluator CnxARE Dubai - Property# BCB2 515, Dubai CommerCity, AE 21d Monitors and evaluates inbound/outbound customer interactions (calls, chat, email) for accuracy, compliance, and customer experience alignment; supports knowledge management and continuous improvement.
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Manager Accreditation and Standards SalvationarmyBlackburn, VIC, Australia 21d Provide enterprise leadership and oversight of accreditation, standards, system, and processes to ensure regulatory compliance and support continuous improvement.
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Mitarbeiter/in (m/w/d) in der Qualitätssicherung DDG GmbHEssen, Ruhr, NORDRHEIN_WESTFALEN 21d Ensuring quality of prescription and billing verification processes, analyzing errors, and developing process improvements.
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4198 Zentraler Qualitätsmanagementbeauftragter (m/w/d) St. Elisabeth-StiftungBad Waldsee, BADEN_WUERTTEMBERG 21d Strategic and operational steering of the quality management system for St. Elisabeth Foundation, developing system-wide standards and ensuring implementation across decentralized business units.
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Corrections Compliance Quality Improvement Analyst - Cleveland↗ Oriana House, Inc.Cleveland, OH, US 21d Ensures compliance and quality improvement in correctional settings by auditing operations, monitoring evidence-based practice (EBP) delivery, analyzing data, and coaching staff.
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Data Quality Analyst↗ Nuclio TalentBarcelona, Catalonia, Spain 21d Manage service quality KPIs, lead data automation projects, and oversee customer experience communications to drive continuous service improvement.
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Mitarbeiter:in im Compliance, Risk Management sowie Business Continuity Management (w/m/d) PwCWien - Donau-City-Straße 7, AT €36k21d Support operational Risk and Quality Management, ensure compliance with internal/external regulations, and develop Business Continuity Management (BCM) processes.
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Complaints & Resolution Specialist MUFG Pension & Market ServicesDocklands, Victoria 21d Investigate, resolve, and provide high-quality responses to escalated customer complaints on behalf of Trustee Offices, while identifying systemic issues to drive process improvements.
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Compliance Officer, Oversight AdyenChicago $110k–$145k21d Execute second-line quality assurance testing and oversight procedures for payments and finance compliance risks.
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Risk and Compliance Analyst AccentureIndia 21d Perform quality testing audits on mortgage underwriting reviews, publish reports with actions, and provide closure guidance to mitigate risks and ensure compliance.
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Lead Talent Development Specialist - WIOA EquusHackensack, NJ, us 21d Reviews case files for compliance, manages customer eligibility, conducts trainings, and implements quality assurance plans for workforce development programs.
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Quality Assurance Co-op↗ Thermo Fisher ScientificMississauga, Ontario, Canada 22d Support continuous improvement and digital transformation projects within the Quality Assurance organization by analyzing metrics, automating reporting, and optimizing document workflows.
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Nurse Quality Manager↗ AscensionCarmel, IN, US 22d Organizational leader facilitating accreditations survey activities, survey preparations, survey leadership and survey follow-up to ensure organizational accreditation.
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Quality Assurance Coordinator↗ Downer GroupSydney, NSW, AU 22d Support quality assurance, compliance, and audit activities across the Homes NSW contract for essential public services.
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QA and Compliance Manager↗ Nestvillage LLCYoungtown, AZ, US 22d Oversee staff training, regulatory compliance, incident reporting, internal audits, and corrective action plans for a residential and community-based developmental disabilities service provider.
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Quality Assurance Analyst - Tax Collector's Office↗ County of VolusiaFL, US 22d Auditing employee work products for compliance with Florida state agency rules and regulations (DHSMV, Agriculture, Revenue, Health, FWC) within the Tax Collector's Office.
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Credit Service Quality Analyst↗ FairstoneMontréal, QC, CA $59k–$65k22d Conduct quality audits of loan applications to assess underwriting accuracy, policy adherence, and documentation quality.
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Spec Quality Assurance EPW EmpowerPH Manila 22d Evaluate and monitor phone interactions between participants and financial representatives to assess service quality, regulatory compliance, and adherence to policies.
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Assistant Manager, People Development AccorHotelAbu Dhabi, Abu Dhabi, ae 22d Establish training tools, coordinate internal technical training, lead quality assurance checks, and manage learning & development programs for a hotel property.
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Quality Assurance Analyst - Swedish/ Norwegian/ Czech/ German speaker Delivery-HeroBudapest, hu 22d Audit frontline agent interactions across chat, call, and email channels to ensure compliance with SOPs and improve customer/vendor/rider experience.
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?Quality Reporting Analyst I↗ Tampa, FL, US 23d Ensures accuracy, integrity, and compliance of client-facing reporting and operational outputs in a health plan environment.
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Banamex Especialista en Apoyo de Documentos↗ CitiMérida, YUC, MX 23d Analyze and monitor daily workload, research items, coordinate workflow, and perform quality control checks to ensure compliance with company policies and meet service level agreements.
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QA/QI Manager↗ WestcarePembroke Pines, FL, US 23d Provides direct consumer services and Quality Assurance/Quality Improvement oversight for the Healthy Start Program, including chart reviews, case management monitoring, and compliance with Healthy Start Standards.
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?Quality Reporting Analyst I↗ Tampa, FL, US 23d Ensures accuracy, integrity, and compliance of client-facing reporting and operational outputs in a health plan environment.
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