Quality Assurance Implementation Lead
Core
Lead organization-wide implementation of a Claims Management Quality Assurance Framework to embed sustainable assurance practices and turn insights into continuous improvement.
Role type
Senior IC Quality Assurance Implementation Lead
Builds
Claims Management Quality Assurance Framework infrastructure and sustainable assurance practices
Domain
Insurance / Claims Management / Quality Assurance
Required skills
Quality assurance frameworks, strategic requirements translation, analytical problem-solving, performance reporting, people leadership, stakeholder influence, business capability building, Te Tiriti o Waitangi application
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead organization-wide QA implementation, build consistent assurance practices across Service Delivery, establish reporting and business ownership, turn assurance findings into insights, strengthen decision-making, build capability for business as usual
Seniority
Senior, hands-on IC