Assistant Manager, Learning & Quality Assurance
Core
Drive Leading Quality Assurance (LQA) standards and support Learning & Development initiatives to strengthen service standards and deliver memorable guest experiences.
Role type
Assistant Manager, Learning & Quality Assurance
Builds
Service training programs, quality assurance frameworks, and continuous learning culture for hotel staff.
Domain
Hospitality / Service Excellence
Required skills
LQA standards knowledge, service observation, corrective action planning, training program coordination, stakeholder management, data analysis, coaching, facilitation, reporting
Preferred skills
Luxury hospitality service expectations, HR or Hospitality Management background
Technologies
N/A
Responsibilities
Coordinate and implement Learning & Development programmes; Drive implementation and monitoring of LQA and service standards; Conduct quality checks and service observations; Partner with trainers to reinforce service standards; Analyze guest feedback and training effectiveness; Maintain training records and quality documentation.
Seniority
Mid-level management