Estratega Regional en Estándares de Servicio de Lujo Forbes y LQA
Core
Generate and implement regional continuous improvement strategies based on internal and external audit analysis to ensure compliance with luxury service standards.
Role type
Regional Service Quality Strategist
Builds
Quality improvement plans and action strategies for assigned hotel properties
Domain
Luxury hospitality
Required skills
Internal and external audit analysis, root cause analysis, continuous improvement strategy design, team management and training, executive presentation, regulatory compliance monitoring, technology implementation for quality management
Preferred skills
Regional or cluster management experience, advanced proficiency in Forbes, LQA, and AAA 5 Diamonds standards, advanced Microsoft Office skills, familiarity with Medallia, Safety Culture, Revinate, Rizepoint, or MUSE platforms
Responsibilities
Analyze monthly audit results to identify improvement areas, design and implement action plans, manage and train regional quality coordinators, lead follow-up meetings with General Directors and Executive Committees, monitor role play matrix compliance, communicate with external certification bodies, evaluate property progress and implement quality management tools
Seniority
Mid-level, hands-on IC