Compliance & Contact QA
568 open positions
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Project Lead, Quality Initiatives↗ Island HealthVictoria, BC, CA 24d Lead quality assurance and quality improvement activities, develop quality plans and risk registries, and support process redesign within a healthcare program.
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Quality Control Analyst 9.26↗ Kawi Energy Group CorpRemote, US $75k–$75k24d Ensures accuracy, completeness, and compliance of project data across a portfolio of Energy Efficiency Programs by verifying invoices, product specifications, and documentation against program standards.
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Senior Customer Service Quality Assurance Specialist CoupangTaipei 25d Design and execute customer service quality assurance and continuous improvement strategies for Coupang Taiwan's e-commerce and delivery services, leveraging data analysis and cross-functional collaboration to enhance customer experience.
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Quality Auditor – Customer Experience IxigoGurugram, HARYANA, in 25d Manage process quality for customer service operations by monitoring interactions, analyzing trends, and driving continuous improvements.
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Quality and Assurance Analyst↗ Redial BpoTijuana, BCN, MX 25d Monitor and evaluate customer interactions using QA scorecards, provide feedback coaching, and analyze quality trends to drive continuous improvement in call center operations.
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Quality Co-ordinator UK↗ Telemedicine ClinicReading, ENG, GB 25d Support the Quality Manager in monitoring and improving quality, clinical governance, and compliance across the UK entity of a teleradiology and diagnostics organization.
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Marketing Operations QA Analyst↗ Kobie MarketingRemote 25d Final quality gate for outbound loyalty communications, ensuring campaigns are accurate, compliant, and aligned with strategy before deployment.
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Senior Manager, Quality Assurance and Compliance - Health Plan Operations↗ Scan Health PlanRemote $125k–$125k25d Establishing and maturing a quality and compliance program across health plan operational areas including Claims, Grievances and Appeals, Payment Configuration, Billing, and Enrollment.
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Senior Trainer (Quality & Enablement)↗ Journeyfront, Inc.Monterrey, NLE, MX 25d Design, deliver, and certify training programs for BPO contact center agents while integrating quality assurance to close performance gaps.
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Manager, Moderation Quality↗ TikTok Usds JvScottsdale, AZ, US 25d Lead the quality assurance framework for TikTok's USDS Trust and Safety operations, ensuring policy enforcement accuracy across in-house and BPO teams.
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Gestionnaire, Qualité, AirCover AirbnbCanada 25d Lead the quality program for AirCover, Airbnb's global host insurance product, ensuring decision accuracy and process integrity for material damage claims.
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Regional Quality Process Improvement Manager: Home Health 21st Century Home Health Services Inc.Walnut Creek, California 25d Own clinical quality across a home health region by monitoring care delivery, tracking metrics, and implementing process improvements to ensure safe patient outcomes.
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Senior Associate - Project Management Office Bosch-Groupcoimbatore, in 26d Oversee project and quality management processes, analyze customer requirements, and generate reports to ensure quality adherence.
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Quality Assurance Operation Cermati-ComJakarta, Jakarta, id 26d Evaluate team operations and provide feedback through calibration meetings and result evaluation reports.
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Associate, Compliance & QA (IRB)↗ Wcg ClinicalRemote, US 26d Supports the Compliance team in establishing and maintaining quality assurance standards for WCG's IRB services, ensuring regulatory compliance and process effectiveness.
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QA Analyst↗ Racine CountyRacine, WI, US 26d Ensures quality and fidelity of services within Behavioral Health Services programs to ensure positive outcomes for consumers.
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Manager-Affiliate Management↗ American ExpressSandy, UT, US 26d Execute and enhance a centralized Quality Assurance program for third-party risk management across the affiliate management lifecycle.
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Quality Manager AccorHotelRiyadh, Riyadh Province, sa 27d Overseeing development, implementation, and continuous improvement of quality standards across all departments to ensure exceptional guest experience.
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Facilitator APM Group SandboxAdelaide, South Australia 29d Ensure adherence to VET sector quality standards through compliance audits, course reviews, and assessment validation.
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Operational, Quality and Compliance Manager Hiring4HealthAlbion Park, New South Wales 29d Deliver the organisational quality and compliance program to meet the Aged Care Quality Standards through clinical audits and monitoring across multiple locations.
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Checking Comm AgoraVic, Victoria 29d Review and verify communication content for accuracy and compliance while monitoring channels for quality.
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Complaints Manager AmpMelbourne, Victoria 29d Supervise a team of Complaints Specialists to ensure operational targets, service standards, and regulatory compliance (RG 271) are met while supporting fair customer outcomes.
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Member Experience Training & Quality Coordinator - UK Neko-HealthLondon 29d Deliver member experience training and run quality assurance audits to standardize the member experience across clinic and support teams.
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Quality Assurance Analyst SymetraRemote $51k–$51k29d Review financial and non-financial transactions and customer/agent/broker interactions to ensure compliance with regulatory requirements and quality standards.
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QA Lead - Houston Experience Center CloverhealthHouston 29d Own and mature the end-to-end Quality Assurance program for Clover's Houston Experience Center, ensuring accuracy, empathy, and compliance across all member interaction channels.
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Risk and Integrity Analyst City-Of-New-YorkNew York City, NY, us $73k–$73k1mo Conduct investigations and administrative reviews of child care providers to verify eligibility and detect fraud, ensuring compliance with federal, state, and local laws.
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Chargé de projet Qualité Produits H/F Veolia Environnement SAMauguio, Occitanie, fr 1mo Ensure compliance with regulatory and contractual requirements for water quality in wastewater and drinking water, guarantee data reliability, and support field teams and territories in using tools and procedures.
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Hybrid Paralegal II - ESH Quality Appeals & Grievances (Bronx Office & Work From Home) CareSourceRemote $55k–$55k1mo Provides legal, analytical, and operational support for Quality Appeals and Grievances functions, including research, compliance auditing, and data analysis.
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Senior Client Services Administrator TheapexgroupBrisbane, AU 1mo Subject Matter Expert for superannuation products, fund rules, and contact centre operations, providing coaching, quality assurance, and technical guidance to ensure high-quality service and compliance outcomes.
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Healthcare Insights, Analyst AiaKuala Lumpur, MY-AIA Malaysia 1mo Drives insights, quality assurance, and continuous improvement for healthcare claim data processed through medical document digitization and OCR solutions.
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Provider Quality Liaison CenteneRemote-NV $40k–$40k1mo Connects with plan providers to share quality performance reports (HEDIS, CAHPS, HOS, Part D) and collaborates on mitigating low-performing measures and implementing quality best practices.
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MGF Quality Assurance Analyst MaerskMX - Mexico City 1mo Monitor and audit customer service agent interactions to ensure compliance with call flow guidelines and quality standards, then analyze data to drive continuous improvement in the Lowe's Last Mile contact center.
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Quality Improvement Specialist - Quality Administration - FT - Day StormontvailTopeka, KS 1mo Collect, analyze, and report data to identify care gaps and drive quality improvements for patient outcomes.
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Quality Assurance, Risk Control & Special Investigations Analyst BestowRemote 1mo Ensures operational integrity, service excellence, and regulatory adherence across life insurance Third-Party Administrator (TPA) operations through auditing, fraud investigation, and risk monitoring.
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Revenue Specialist II (ROPS) DaVita00760 - Team Liberty-Malvern Business Office, US $0k–$0k1mo Conduct audits of registration work, provide coaching and feedback to teammates, and drive continuous improvement in department accuracy and efficiency.
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Associate II- Document Review AmericanredcrossStatewide, NY $0k–$0k1mo Review and evaluate collections documentation to ensure accuracy, control associated products, and maintain regulatory standards impacting donor and patient safety.
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Quality and Training Specialist ThermofisherMexico City, Mexico 1mo Oversees and coordinates training and quality programs, develops training curriculums, and reviews staff interactions and documentation to ensure compliance and continuous improvement.
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Accreditation and Quality Compliance Officer↗ Flinders UniversityBedford Park, SA, AU $94k–$94k1mo Drive quality, accreditation readiness, and continuous improvement for the First Nations Molecular Point-of-Care Testing Program to ensure compliance with national and international pathology standards.
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?Client Data Management & Quality (m/w/d) Remote 1mo Managing customer and master data quality, accuracy, and consistency across systems to support efficient processes and high-quality service.
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Référent(e) Qualité Formation / Qualiopi (H/F) IadLieusaint, IDF, fr 1mo Coordinate training delivery and ensure compliance with the Qualiopi quality framework for a professional training provider.
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Training and Quality Manager EversanaPune, MH, in 1mo Design and implement training strategies and quality assurance programs for a global Medical Information Contact Center serving healthcare professionals, patients, and payers.
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Lead Quality Experience Analyst IfsTokyo, Tokyo, jp 1mo Senior analyst monitoring, analyzing, and improving the quality of support services to enhance user and customer satisfaction.
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