Compliance & Contact QA
549 open positions
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Quality Manager AccorHotelRiyadh, Riyadh Province, sa 27d Overseeing development, implementation, and continuous improvement of quality standards across all departments to ensure exceptional guest experience.
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Facilitator APM Group SandboxAdelaide, South Australia 29d Ensure adherence to VET sector quality standards through compliance audits, course reviews, and assessment validation.
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Operational, Quality and Compliance Manager Hiring4HealthAlbion Park, New South Wales 29d Deliver the organisational quality and compliance program to meet the Aged Care Quality Standards through clinical audits and monitoring across multiple locations.
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Checking Comm AgoraVic, Victoria 29d Review and verify communication content for accuracy and compliance while monitoring channels for quality.
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Complaints Manager AmpMelbourne, Victoria 29d Supervise a team of Complaints Specialists to ensure operational targets, service standards, and regulatory compliance (RG 271) are met while supporting fair customer outcomes.
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Member Experience Training & Quality Coordinator - UK Neko-HealthLondon 29d Deliver member experience training and run quality assurance audits to standardize the member experience across clinic and support teams.
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Quality Assurance Analyst SymetraRemote $51k–$51k29d Review financial and non-financial transactions and customer/agent/broker interactions to ensure compliance with regulatory requirements and quality standards.
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QA Lead - Houston Experience Center CloverhealthHouston 29d Own and mature the end-to-end Quality Assurance program for Clover's Houston Experience Center, ensuring accuracy, empathy, and compliance across all member interaction channels.
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Risk and Integrity Analyst City-Of-New-YorkNew York City, NY, us $73k–$73k1mo Conduct investigations and administrative reviews of child care providers to verify eligibility and detect fraud, ensuring compliance with federal, state, and local laws.
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Chargé de projet Qualité Produits H/F Veolia Environnement SAMauguio, Occitanie, fr 1mo Ensure compliance with regulatory and contractual requirements for water quality in wastewater and drinking water, guarantee data reliability, and support field teams and territories in using tools and procedures.
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Medicare Compliance Project Manager ScanhealthplanLong Beach, CA $92k–$92k1mo Lead regulatory audit readiness and execution for Medicare Advantage and healthcare programs, coordinating responses to CMS and federal/state audits.
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Hybrid Paralegal II - ESH Quality Appeals & Grievances (Bronx Office & Work From Home) CareSourceRemote $55k–$55k1mo Provides legal, analytical, and operational support for Quality Appeals and Grievances functions, including research, compliance auditing, and data analysis.
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Senior Client Services Administrator TheapexgroupBrisbane, AU 1mo Subject Matter Expert for superannuation products, fund rules, and contact centre operations, providing coaching, quality assurance, and technical guidance to ensure high-quality service and compliance outcomes.
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MGF Quality Assurance Analyst MaerskMX - Mexico City 1mo Monitor and audit customer service agent interactions to ensure compliance with call flow guidelines and quality standards, then analyze data to drive continuous improvement in the Lowe's Last Mile contact center.
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Healthcare Insights, Analyst AiaKuala Lumpur, MY-AIA Malaysia 1mo Drives insights, quality assurance, and continuous improvement for healthcare claim data processed through medical document digitization and OCR solutions.
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Provider Quality Liaison CenteneRemote-NV $40k–$40k1mo Connects with plan providers to share quality performance reports (HEDIS, CAHPS, HOS, Part D) and collaborates on mitigating low-performing measures and implementing quality best practices.
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Quality Assurance, Risk Control & Special Investigations Analyst BestowRemote 1mo Ensures operational integrity, service excellence, and regulatory adherence across life insurance Third-Party Administrator (TPA) operations through auditing, fraud investigation, and risk monitoring.
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Quality Improvement Specialist - Quality Administration - FT - Day StormontvailTopeka, KS 1mo Collect, analyze, and report data to identify care gaps and drive quality improvements for patient outcomes.
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Revenue Specialist II (ROPS) DaVita00760 - Team Liberty-Malvern Business Office, US $0k–$0k1mo Conduct audits of registration work, provide coaching and feedback to teammates, and drive continuous improvement in department accuracy and efficiency.
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Quality and Training Specialist ThermofisherMexico City, Mexico 1mo Oversees and coordinates training and quality programs, develops training curriculums, and reviews staff interactions and documentation to ensure compliance and continuous improvement.
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Accreditation and Quality Compliance Officer↗ Flinders UniversityBedford Park, SA, AU $94k–$94k1mo Drive quality, accreditation readiness, and continuous improvement for the First Nations Molecular Point-of-Care Testing Program to ensure compliance with national and international pathology standards.
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Associate II- Document Review AmericanredcrossStatewide, NY $0k–$0k1mo Review and evaluate collections documentation to ensure accuracy, control associated products, and maintain regulatory standards impacting donor and patient safety.
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?Client Data Management & Quality (m/w/d) Remote 1mo Managing customer and master data quality, accuracy, and consistency across systems to support efficient processes and high-quality service.
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Référent(e) Qualité Formation / Qualiopi (H/F) IadLieusaint, IDF, fr 1mo Coordinate training delivery and ensure compliance with the Qualiopi quality framework for a professional training provider.
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Training and Quality Manager EversanaPune, MH, in 1mo Design and implement training strategies and quality assurance programs for a global Medical Information Contact Center serving healthcare professionals, patients, and payers.
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Lead Quality Experience Analyst IfsTokyo, Tokyo, jp 1mo Senior analyst monitoring, analyzing, and improving the quality of support services to enhance user and customer satisfaction.
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Team Leader - Quality & Employee Development↗ Global Excel MexicoTlacoquemeca, DIF, MX $396k–$396k1mo Leading and supporting a team of Quality & Employee Development Coaches to deliver quality audits, coaching, training, and performance improvement activities across operational areas.
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Banking Business Risk Analyst - Post-Trade Surveillance Operational Risk Quality Assurance & Controls Testing | Private Bank Sector Client↗ D L Resources Pte LtdSingapore, S00, SG 1mo Conduct post-trade surveillance (tape listening, email review) and quality assurance testing for Private Bank front office activities to ensure regulatory compliance and control effectiveness.
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?Quality Analyst↗ Tampa, FL, US 1mo Analyze healthcare quality performance data, develop dashboards, and drive operational improvements to ensure regulatory compliance and efficiency.
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Anthem Quality Analyst↗ Integrity Marketing GroupWashington, DC, US 1mo Monitor and analyze call center agent calls for adherence to guidelines and compliance using Five 9 Virtual Observer software.
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EAP Compliance and Quality Program Coordinator↗ Health AdvocateRemote 1mo Coordinate regulatory compliance, grievance administration, audit readiness, and quality improvement initiatives for an Employee Assistance Program (EAP).
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?ECM Quality Assurance Coordinator↗ San Bernardino, CA, US 1mo Deliver a comprehensive training program and Quality Assurance program for the ECM (Early Care and Medical) program and staff, focusing on billing errors, encounter tracking, care plans, and authorization compliance.
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Risk and Assurance Manager (Band 4/HEO)↗ Health and Safety ExecutiveBuxton, ENG, GB $38k–$38k1mo Deliver audit, assurance, and compliance activities to ensure risks, controls, and quality management arrangements are effectively managed across a technically diverse environment.
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Team Manager – Transactional Quality Lead↗ CognizantMesa, AZ, US 1mo Lead a team of Quality Analysts to own end-to-end transaction monitoring, quality scoring, calibration, and actionable insights for Waymo's autonomous ride-hailing customer support program.
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Business Analyst↗ MarshAustin, TX, US 1mo Business Analyst supporting operational process documentation, improvement, quality assurance, and data analysis for client management operations.
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Apprenticeship Compliance Officer↗ West Midlands Fire ServiceBirmingham, ENG, GB $38k–$38k1mo Ensure Level 3 Operational Firefighter apprenticeship provision meets DfE/DWP funding rules and Ofsted requirements across the entire apprentice journey.
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Senior Manager, Quality Assurance and Audit, North America Claims, Claims Shared Services AxiscapitalPrinceton, NJ, US 1mo Lead, oversee, and optimize the North America claims audit program, including direct handle audits, TPA oversight, SIU, and fraud programs to ensure claim handling quality and compliance.
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Talent Services L&D Senior Associate - Americas Learning Instructional Designer QA2 Reviewer - EYGDS↗ EYBuenos Aires, Buenos Aires Province, Argentina 1mo Conduct detailed compliance reviews of learning course materials (slide decks, facilitation notes, participant guides, handouts, storyboards, scripts) to ensure they meet NASBA requirements for US CPE credits.
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Conseiller(ère) qualité et développement des compétences - entreprises PromutuelLévis (rue Bernières), CA 1mo Conduct file audits for the direct network and brokerage, evaluate member experience and advisory role quality via call listening, and ensure compliance with policies and procedures to add value for internal and external clients.
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Sr Quality Coordinator - Marketplace Experience↗ Delivery HeroBarcelona, CT, ES 1mo Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
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QA Speciliast↗ Different Technologies Sapi de CvCuauhtémoc, DIF, MX $420k–$420k1mo Ops QA Specialist responsible for standardizing processes, analyzing data, resolving escalated cases, and leading continuous improvement initiatives across business lines.
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Contact Center Quality Assurance Specialist↗ Berry Law FirmRemote, US 1mo Listen to recorded calls and review client emails to score agent performance, ensure compliance with SOPs, and provide coaching to improve client experience in a legal services contact center.
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Sr Quality Coordinator - Marketplace Experience↗ GlovoBarcelona, CT, ES 1mo Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
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Call Quality Analyst↗ Acentra HealthUS 1mo Evaluate and standardize interaction quality across federal/state government programs and healthcare payers using voice, digital, and AI channels to drive continuous improvement.
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Quality and Governance Administrator↗ Spire HealthcareLeeds, ENG, GB 1mo Administrative support for clinical governance, quality assurance, and consultant compliance within a hospital setting.
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