DWFS - Quality Policy Trainer
Core
Conduct quality reviews, monitor staff compliance with federal/state programs, and develop training programs to improve workforce service center operations.
Role type
Quality Policy Trainer
Builds
Training programs and materials for staff
Domain
Workforce development and social services
Required skills
Statistical sampling, auditing, data analysis, Microsoft Office proficiency, program compliance knowledge
Preferred skills
State data systems experience
Technologies
Microsoft Office, state data systems
Responsibilities
Conduct quality reviews using statistical sampling and observation; Monitor client eligibility and expenditure requests; Develop and administer training programs; Document staff performance and recommend coaching; Prepare monitoring reports; Coordinate training sessions with management.