Deputy Manager - Transactional Quality - Pune - Magarpatta City - REF112987S_2026288924
Core
Drive quality standards, audit compliance, and root cause remediation for financial processes and customer service operations within a Shared Services organization.
Role type
Senior Quality Manager (Transactional)
Builds
Quality frameworks, audit compliance reports, and remediation plans for financial and customer service processes.
Domain
Financial Services / Intelligent Operations
Required skills
Quality assurance, audit compliance, root cause analysis, Lean Six Sigma, SLA monitoring, process documentation, data analysis, team coaching, complaint resolution, strategic reporting
Preferred skills
Lean Six Sigma Yellow/Green Belt, predictive analytics, Kaizen methodologies
Technologies
Excel, PowerPoint, ISO standards, WNS Quality Assurance Playbook
Responsibilities
Conduct audit compliance and root cause analysis, drive performance to meet quality metrics and SLAs, facilitate Kaizen initiatives, manage customer complaint resolution, ensure process documentation per ISO standards, and foster team collaboration and development.