Quality Analyst (Catalan - speaking) - Remote AV01
Remote
Core
Monitor quality processes and customer interactions to ensure compliance, analyze metrics, and drive process improvements.
Role type
Quality Analyst
Builds
Customer experience quality standards and operational performance
Domain
Customer Service / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Analytical skills, attention to detail, root cause analysis, process improvement, data accuracy, Microsoft Office proficiency
Preferred skills
Leadership, stakeholder collaboration, multi-priority management