Compliance & Contact QA
1,075 open positions
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Sales Trainer and QA ExinityLimassol, Limassol, cy 8d Design, implement, and improve standardized onboarding, training, and quality assurance frameworks for the Customer Group to ensure consistent knowledge and performance support across Sales, Customer Service, and other functions.
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[쿠팡이츠서비스] CS 상담 품질 관리 담당자 CoupangSouth Korea 9d Managing call center quality assurance (QA), developing quality improvement strategies, and coaching agents to ensure consistent service quality for Coupang Eats merchants and customers.
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Socialt ansvarig socionom (SAS) och verksamhetsutvecklare↗ Vaxholms StadVaxholm, Stockholm County, Sweden 9d Specialist in quality, legal security, systems, and operational development for the social services department, driving systematic quality work, digital development, and process improvement.
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Quality Assurance Team Member [Temp 18 Months]↗ EsbDublin, County Dublin, Ireland €42k–€49k9d Evaluate customer interactions with outsource partners to assess quality, consistency, and compliance, driving improvements in customer experience through data-driven insights.
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Qualitätsbeauftragter | Altenpflege +TOP GEHALT & STARTPRÄMIE + (m/w/d) Unternehmens- & Personalberatung Daniel EhrendRosengarten, Kreis Harburg, NIEDERSACHSEN 9d Ensuring the highest care standards for residents through quality management implementation, audits, and staff support.
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Mitarbeiter (m/w/d) QM/ Medizinische Entwicklung Managementgesellschaft Gesundheitszentrum des Landkreises Görlitz mbHZittau, SACHSEN 9d Ensuring administrative quality assurance tasks for a hospital group, including SOS-Telenet, Trauma Center, and injury classification procedures.
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Stabsstelle Qualitätsmanagement (m/w/d) Blindeninstitut RegensburgRegensburg, BAYERN 9d Coordinate quality management and occupational health & safety systems for a regional support center for people with visual impairments.
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Copy of Intake QA Coordinator↗ Tort ExpertsRemote 9d Ensuring accuracy, consistency, and quality of the legal case intake process by auditing data, reviewing call recordings, and re-engaging unresponsive claimants.
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Operations QA - Remote Work↗ BairesDevRemote 9d Oversee and improve quality processes for mission-critical systems by designing auditing methodologies, managing performance scorecards, and monitoring KPIs.
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Manager I, Training & Quality CnxIND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace, IN 9d Manage overall Quality function, drive process improvement using Lean Six Sigma, and lead capability building for Quality teams in a BPO environment.
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Accreditation and Quality Manager↗ Católica Lisbon School of Business and Economics 9d Lead EQUIS, AACSB, and AMBA accreditation cycles, manage national accreditation with A3ES, and oversee the Assurance of Learning system for a business school.
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Quality Assurance Analyst(Local to SC)↗ American Business Solutions IncColumbia, SC, US 9d Quality Analyst role focused on state government data mapping, business process testing, and documentation.
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Manager, Quality Assurance↗ Cambrian CollegeGreater Sudbury, ON, CA 9d Lead and manage the College's quality assurance processes to ensure academic programs and services meet regulatory, accreditation, and institutional standards.
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Communication Quality Analyst↗ Napleton CorporateOakbrook Terrace, IL, US 9d Monitor and evaluate inbound and outbound business calls to ensure high-quality customer interactions and effective communication.
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Claims Quality Assurance Analyst - TPA↗ Network HealthMenasha, WI, US 9d Conduct quality audits and reviews of medical claims and operational data to ensure accuracy, compliance, and efficiency in claims processing.
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Clinical Quality and Compliance Advisor↗ Employment HeroAlexandra, QLD, AU 9d Drive clinical governance, quality improvement, and compliance across aged care services to ensure safe, person-centred care for older Australians.
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Compliance Manager↗ Presbyterian Healthcare ServicesAlbuquerque, NM, US $81k–$139k9d Supports the PHP/PIC Compliance Officer in implementing and administering the health plan compliance program, monitoring practices, and ensuring adherence to state and federal laws.
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Quality Analyst TaskUsGurugram, India 9d Evaluate customer service interactions (calls, email, chat) against client guidelines and KPIs to ensure quality and continuous improvement.
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Quality Monitoring Analyst↗ ZoetisRemote, US $72k–$104k9d Administer the Quality Monitoring (QM) program and platform to track, trend, and improve call quality across US Customer Care teams, providing actionable feedback and insights to managers and agents.
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Quality Assurance Manager PhmgManchester £34k9d Manage the quality assurance team and internal audit function to ensure quality standards are met across client services and projects.
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Quality, Risk and Compliance Manager↗ Camphill Communities of IrelandNaas, County Kildare, Ireland €59k–€79k9d Ensuring quality, risk, and compliance standards across residential and day services for people with disabilities and autism.
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Compliance Manager - UK Healthcare ICG MedicalGurgaon 9d Support the Compliance Manager in maintaining regulatory compliance, risk management, quality assurance, and audit readiness across the business, with a strong focus on people management and operational compliance.
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Kvalitetschef till Stöd- och omsorgsförvaltningen↗ Umeå KommunUmeå, Västerbotten County, Sweden 9d Leading the systematic quality work unit to ensure legally secure, effective, and high-quality social services for citizens and employees in Umeå municipality.
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Clinical Quality Manager↗ Haymarket CenterChicago, IL, US 9d Oversees quality management, compliance, and accreditation readiness for behavioral health, substance use disorder, and primary care programs while supervising quality improvement coaches.
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Junior Quality Assurance - Auditoría↗ Baker Tilly EspañaMadrid, Community of Madrid, Spain 9d Junior auditor supporting the review, monitoring, and improvement of audit processes and quality standards within the audit department.
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Quality Manager, Veteran Services↗ RSL LifeCareSydney, New South Wales, Australia 9d Develop, implement, and maintain the governance and quality framework for Veteran Services operations, leading the Outcomes Framework and driving continuous improvement.
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Qualitätsmanagementbeauftragte*r (m/w/d)↗ Klinikum der Stadt Ludwigshafen Am Rhein GgmbhLudwigshafen, Rhineland-Palatinate, Germany 9d Supporting the development and maintenance of the central quality management system in a hospital setting, advising departments, and conducting audits.
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Senior Outcomes Monitoring Consultant Royal London Mutual Insurance SocietyEdinburgh, Scotland, GB 9d Lead robust outcomes monitoring assessments, deep dives, and thematic reviews to ensure customers receive good outcomes and fair value, supporting the firm's Consumer Duty obligations.
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VP, Quality Control, Group Compliance United Overseas BankSingapore, Singapore, SG 10d Design and maintain compliance governance frameworks, conduct independent quality control and assurance reviews, and lead root cause analysis of control failures using behavioral science insights.
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ACHA Risk and Governance Analyst↗ Acha HealthSA, AU 10d Support ACHA's risk framework, reporting, audits, governance systems, and continuous improvement activities across multiple private hospitals.
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Quality and Safety Advisor PRN VumcNashville, TN, US 10d Facilitates the development, implementation, and evaluation of organizational strategies to improve clinical, service, and financial outcomes within an evidenced-based practice framework for the Cancer Quality organization.
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Analista de Qualidade↗ JobbolCaxias do Sul, Rio Grande do Sul, Brazil 10d Monitor and control internal processes to ensure compliance with quality standards, create reports and analyses on process and product performance, and participate in the implementation and maintenance of quality management systems.
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ASSISTENTE DE QUALIDADE↗ Iel EmpregosPrimavera do Leste, Mato Grosso, Brazil 10d Monitor vehicle warranty processes, service orders, and manufacturer claims while tracking satisfaction surveys to drive post-sales improvements.
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Quality Manager↗ Banyan Tree Ilha Caldeira 10d Implement, monitor, and continuously improve quality and service standards to deliver an exceptional guest experience aligned with a boutique luxury concept and the property's historical essence.
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RCM Associate Manager - Quality↗ Veradigm®Pune Division, Maharashtra, India 10d Lead, monitor, and continuously improve the quality assurance function within Revenue Cycle Management operations, serving as the primary quality ambassador between operations, clients, and senior leadership.
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Stellvertretung für die fachverantwortliche Person Qualitätsmanagement 40% Pigna Raum für Menschen mit BehinderungKloten, Bülach 10d Ensuring and developing the quality management system for a social institution supporting people with disabilities.
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Project Lead - Aged Care Advocacy and System Monitoring Framework Development New Zealand GovernmentWellington, Greater Wellington $122k–$152k10d Lead the design and set-up of a new framework to help the Aged Care Commissioner monitor how well the aged care system is working, and advocate for improvements.
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QUALITY CONTROL CASE REVIEWER City-Of-New-YorkNew York, NY, us 10d Conduct monthly quality control reviews of Medicaid Medical Assistance Program (MAP) and Home Care Services Program (HCSP) cases to ensure program integrity and compliance with state/federal regulations.
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Field Assurance Manager Centrica plcLondon, England, GB 10d Lead governance, quality assurance, risk, and control frameworks for Field Collections to ensure operational activity meets customer, regulatory, safety, and business requirements.
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Supervisor, Quality and Compliance Department of Justice and Community SafetyVictoria $101k–$114k11d Ensure compliance of a maximum-security prison with state and federal legislation, regulations, and the Victorian Charter of Human Rights.
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Analista da Qualidade↗ Dor 2 Dor OxfordBrasília, Federal District, Brazil 11d Monitor and improve the quality of service and patient experience across communication channels.
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Analista de Calidad de Llamadas y Soporte SGC↗ CalampCiudad Valles, San Luis Potosí, Mexico 11d Monitor and evaluate inbound and outbound call quality, compliance with protocols, and communication effectiveness to support a call center's performance and ISO 9001 quality management system.
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Analista de gobierno - operaciones (Manejo de KPI’s y mejora continua)↗ Marsh 11d Analyze operational performance, track KPIs, support quality management, and drive continuous improvement initiatives to enhance productivity and service levels.
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Experto en Quality Assurance de Prevención de Fraudes | CDMX↗ Bankaool 11d Ensure quality of origination and credit card monitoring processes, verifying protocol compliance, correct analysis execution, and identifying improvement opportunities.
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Customer Success Manager↗ Mobile Health Resources LLCLansing, MI $85k–$92k11d Provide EMS agencies with data interpretation, expert advice on quality management, and ownership of the renewal sales pipeline.
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NSC Complaints Specialist AmpMelbourne, Melbourne Region 11d Investigate and resolve customer complaints and disputes to improve service quality and advocate for customers.
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Service Desk Operations Assurance Analyst ExperianRemote 11d Provides operational assurance across Service Desk activities by reviewing quality, monitoring process adherence, assessing controls, and analyzing service performance to maintain a reliable, compliant, and high-performing Service Desk.
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Data Assistant IqviaBrasil 11d Ensuring data quality, consistency, and integrity through business validations, discrepancy analysis, and root cause investigation.
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Continuous Improvement & Quality Program Manager - Marketplace Experience Delivery-HeroBarcelona, es 11d Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
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