Technical Assurance Lead - Military Deafness
Core
Lead technical audits and provide mentoring to file handling teams for Military Deafness (NIHL) claims, ensuring compliance with internal standards and client SLAs.
Role type
Senior IC technical assurance lead (claims)
Builds
Technical excellence and compliance in legacy claims handling
Domain
Legal / Insurance (Military Deafness)
Deliverable
dashboards & analysis
Required skills
Trend analysis, report writing, SLA compliance, file handling assessment, strategy assessment, investigative action identification, claim reserving, Ogden skills application
Preferred skills
NIHL caseload experience, constructive feedback delivery, training design, incident reporting input
Technologies
None stated
Responsibilities
Assess file handling performance against internal technical standards, identify financial leakage or business risks, prepare oral and written reports on audit findings, identify common trends in audit findings, provide constructive feedback and mentoring to teams, contribute to training and upskilling of individuals
Seniority
Senior, hands-on IC