Technical Assurance Lead - Military Deafness
Core
Lead technical audits and provide mentoring to file handling teams to ensure compliance with internal standards and client SLAs in Military Deafness claims.
Role type
Senior IC technical assurance lead (claims)
Builds
Audit reports and remedial action plans
Domain
Insurance / Legal claims (Military Deafness)
Deliverable
dashboards & analysis
Required skills
Trend analysis, writing reports, reviewing documents and assessment of evidence, identification of strategy, reserving claims, familiarity with client guidelines and SLAs
Preferred skills
Experience running a NIHL caseload, understanding of NIHL claims, IT skills
Responsibilities
Undertake audits to assess file handling performance against internal technical standards, identify and assess areas of financial leakage or other risks, prepare oral and written reports on audit findings, contribute to the development and improvement of technical performance levels, provide constructive feedback and mentoring to individuals or teams, identify quality issues and provide technical input into the incident reporting process
