Supervisor, Quality Improvement
Core
Supervise Quality Improvement Associates to ensure accurate member information delivery and adherence to quality assurance standards in retention activities.
Role type
Senior IC quality improvement supervisor
Builds
Quality assurance reports and optimized call handling processes
Domain
Health insurance and managed care
Deliverable
dashboards & analysis
Required skills
Managed care concepts, Health Insurance regulation, HEDIS measures, QARR measures, Data analysis, Microsoft Office (Excel, Word, Access), Lotus Notes, Team supervision, Project coordination, Problem solving
Preferred skills
HEDIS background, Supervisory experience (1-3 years), Managed care experience (1-2 years)
Technologies
Microsoft Office, Lotus Notes
Responsibilities
Supervise team to meet monthly audit performance metrics, Investigate infrastructure tools to optimize productivity, Identify and resolve obstacles in call handling, Collect and analyze data for reports and recommendations, Identify training needs to improve performance
Seniority
Senior, hands-on IC